[CrackBerry Question]

It run out of battery as usual. Then, I charged it. After hours of charging, the phone only run the logo and stuck. Are there any solutions for my problem? It would be great if you guys can help me out. I havent used my lovely passport for weeks

[Lusitano17]

Make sure to charge with a wall charger rather than USB.
If it is stuck in boot screen try a hard reboot. Long press on power button until boot logo reappears.

You can also try to connect to BBLINK and try and force device recognition on your PC with a hard reboot.



Posted via CB10

[ameerali19]

if its under warranty ... better go to blackberry store,

there are many way to trouble shoot the phone

download and try to restore the OS with Blacberry virtual expert

[Lusitano17]

if its under warranty ... better go to blackberry store,

there are many way to trouble shoot the phone

download and try to restore the OS with Blacberry virtual expert

You are correct that there are several possible issues that the OP may have and several ways to troubleshoot but to the best of my knowledge one cannot restore OS through BBVE. You can prompt the "update" feature however. If I'm mistaken please describe the process.


Posted via CB10

[moonhacker]

I would ship it back if under warranty. Either you're not charging properly or you have a more serious problem...

Posted via Passport running 10.3.2.2876

[leeiling]

Get a wall charger, get it charged for at least 4 hours. If it is not turning on, get a computer, launch BlackBerry Link and restore your OS, very likely you will lose all your data.

And, please do not use it until the battery really drains off. Save at least like 1%.


Posted via my beloved Passport solid black edition

[IndianTiwari]

This happens due to two reasons :
1. Using the device after a long gap. Say 5 days.
2. Ran out of battery completely and device switched off.

Please charge your device with the recommended charger for 3 to 4 hours. Press the power button to see of the device boots up. IMO device it will boot up if not then press both the volume buttons to make a hard reset.


 Passport SE on Etisalat 4G Network propelled by 10.3.2.2876