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11-19-14 11:15 PM
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  1. Odogg242's Avatar
    Odogg242
    Hey folks. Been trying to connect my Passport to Blend for the last 2 hours. Using Windows 7 PC. Won't connect with either WiFi or through USB. It's pretty aggravating to say the least. The Blend "Help" or troubleshooting page is useless. I follow all the prompts, and nothing happens.

    Also, no matter what game (Jelly Cats, Fly Cargo etc) won't work on my Passport They seem to freeze and rest often.

    Any advice or info would be great.

    Current Software 10.3.0.908

    In Canada on MTS system
    11-15-14 12:07 PM
  2. sk8er_tor's Avatar
    sk8er_tor
    Is Blend turned ON on your phone? I believe you can only turn it on using the quick settings on the phone.
    11-15-14 12:10 PM
  3. Legal Eagle's Avatar
    Legal Eagle
    Have you got the latest updates installed on phone and computer ?

    BlackBerry Blend device and desktop apps updated | CrackBerry.com
    11-15-14 12:22 PM
  4. Odogg242's Avatar
    Odogg242
    yeah everything is on and functional, just can't connect.
    11-15-14 12:30 PM
  5. Legal Eagle's Avatar
    Legal Eagle
    Originally Posted by Odogg242
    yeah everything is on and functional, just can't connect.
    What error message is Blend giving you ?

    Presume that you had rebooted both the phone and the PC as part of you trying to connect process.

    And have you got the latest updates installed ? You have not confirmed this for us.
    11-15-14 12:39 PM
  6. Odogg242's Avatar
    Odogg242
    Everything is updated and current on both phone and PC. The message I get is "Cant Connect". That is with the USB Connection. It says "Antivirus or other software is preventing communications with your device" with WiFi. I got to the step where I had a code on the computer and on the phone, they matched, then nothing after that.

    BlackBerry Link worked no problem which makes this even more frustrating.
    Last edited by Odogg242; 11-15-14 at 01:49 PM.
    11-15-14 01:23 PM
  7. Detective M Downs's Avatar
    Detective M Downs
    I can't connect either...Link and Blend see the device, and it says can't connect via USB or WiFi. I have tried EVERYTHING.
    11-19-14 09:49 PM
  8. Btop's Avatar
    Btop
    Are you connected to a VPN? If so you will not be able to connect.

    Posted via CB10
    11-19-14 10:18 PM
  9. surgeon1919's Avatar
    surgeon1919
    I'm at a loss. I've never had a problem using Blend. I'm also using Windows 7. I've used it so many times without any problems.

    Posted via CB10
    11-19-14 10:18 PM
  10. rebroker2009's Avatar
    rebroker2009
    Giving me trouble as well today. How many pc's have you previously used to connect your BlackBerry to blend? I am wondering if that could be the problem or just blend is down if that's possible

    Blackberry Passport running 10.3.1.1016
    11-19-14 11:15 PM
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