Why can't Blackberry Link access my iTunes library?
I have a Passport and installed the Blackberry Link software onto my MacBook Air. All installed fine and my phone is connecting great, and the Computer is showing fine (little green dot).
However, I get the error 'Blackberry Link can't access your iTunes music library' on the music option. I cannot see anywhere where I can look at settings, folder locations or anything (iTunes music is stored in the default location anyway). I have tried restarting both iTunes and Blackberry link with no change.
I have OS X Yosemite and iTunes 12.
Any ideas?
Thanks
Error Message, "can't Access ITunes Limbrary"
To Whom It May Concern,
I have a blackberry passport phone. Recently I have encountered issues with an error message stating "Error Occured can't access music library Sync is not complete. After troubleshooting with Level 2 Technical Support of Blackberry, I was told that my iTunes Library version 12.4.1.6 is not compatible with Blackberry Link. I still want to research this further, since this was said to me after troubleshoothing with the representative for a half hour, and then they informed me that it's incompatible. Why didn't they mention it on the onset, if there is truly a problem with incompatibility. i did mention to them that if incompatiblility is truly the case , then they had better upgrade the Blackberry Link as soon as possible. Otherwise everyone will decide it's a better option to buy the iPone and then definiitely there won't be an issue with compatibility,., And what will be with Blackberry? Will they stay in Business/