1. jontadmor's Avatar
    Me and my friend both have Passports and we use the video call option of the BBM but it never worked well. Always gets stuck! Before the passport I used to have the iPhone and there FaceTime is so much better! Perfect quality, doesn't get stuck that much.

    Is there any alternative?

    Posted via CB10
    04-25-15 01:51 PM
  2. vanrickman's Avatar
    I use Skype, it works okay.

    My Canada My BlackBerry My Z30
    04-25-15 02:19 PM
  3. baarn's Avatar
    Speculating here, but it's possible that network operators are implementing QOS on their networks. They could be inspecting Facetime network packets and prioritising them, whereas BBM packets may just get treated as low priority. This would be part of the net neutrality debate.
    04-25-15 02:37 PM
  4. chw6922's Avatar
    I never encountered any problems as u stated, it did only happen when the network was not stable. You may want to verify your internet connection, make sure it's fast enough and stable. Myself, I mostly use bbm video or voice with either wifi(100/30mb), LTE, or H+, and they work as promised.

    BlackBerry Passport
    tigrute likes this.
    04-25-15 06:14 PM
  5. gokulesh's Avatar
    Have been using it since launch. We have had no problems and I used it daily and across the world.

    I also, subscribe to BBM Meeting, a fantastic product by the way, and it too works flawlessly for video meetings across the world.

    So most likely it is the network, as some one suggested above - and has to be a problem only at one of your ends.

    Posted Via The Classic
    04-25-15 06:33 PM
  6. habs_fan's Avatar
    weird I find bbm video to be really good!

    Posted via CB10
    04-25-15 06:49 PM
  7. CecilTsunami's Avatar
    It works well for me when my WiFi is working well. Sometimes it works better through my cellular network when I turn WiFi off.

    By the way, my WiFi sucks.

    Posted via CB10
    04-25-15 08:26 PM
  8. askzeke's Avatar
    It does not work at all for us. It is slow, laggy, and you cannot view both ends at all. Turn it off and use facetime and all works great. This has happened several times over the last few months. Consistent bad not working video when facetime works great. Losing faith in blackberry!!

    Typed on my passport
    04-25-15 08:34 PM
  9. hpjrt's Avatar
    It works beautifully for my husband when he chats to his daughter in Australia. We are in Canada.

    Posted from my BlackBerry Passport
    04-25-15 09:19 PM
  10. Apple Aya's Avatar
    Both BBM video and Skype video work well for me. I do prefer BBM though because it is higher quality video.
    04-25-15 09:27 PM
  11. GLTruesdale's Avatar
    FaceTime is pretty dang good on my iPad. Can't even lie.
    04-26-15 07:36 PM
  12. mad_mdx's Avatar
    It does not work at all for us. It is slow, laggy, and you cannot view both ends at all. Turn it off and use facetime and all works great. This has happened several times over the last few months. Consistent bad not working video when facetime works great. Losing faith in blackberry!!

    Typed on my passport
    That's very weird. Do you use wi-fi or your cellular network? How good is your Internet speed and does it have a good reliability ?

    I've always had a good experience with bbm video.
    04-26-15 08:05 PM
  13. boody78's Avatar
    It's not.

    Posted via CB10
    04-26-15 08:24 PM
  14. Insync's Avatar
    Works well for me.

    Posted via CB10
    04-27-15 12:29 AM
  15. dna47's Avatar
    I use it daily and I have to say it's pretty smooth on my end. Are your sure your Internet connection is strong enough when making video calls ?

    Posted via CB10
    04-27-15 01:24 AM
  16. SlcCorrado's Avatar
    Works great for us as long as the connection is good. But that's the case for any video chat app
    04-27-15 02:03 AM
  17. boody78's Avatar
    Can we change thread title to (opinion)

    Posted via CB10
    04-27-15 06:38 AM
  18. Ginowine's Avatar
    Hmm.

    Posted via CB10
    04-27-15 06:49 AM
  19. salexs11's Avatar
    Works great for me when both parties are over wifi or LTE.



    Posted via CB10
    04-27-15 10:09 AM
  20. carter17's Avatar
    Huh bbm video is far superior to me the google hangout, Skype. The voice sounds so good on bbm and it seams clearer

    Posted via CB10
    04-27-15 10:57 AM
  21. BBuso77's Avatar
    BBM video and voice works great for me. I haven't had an issue and I use it mainly on network. Haven't really used it much on WiFi.

     Passport via CB10
    04-27-15 11:35 AM
  22. tp2386's Avatar
    It works great for me. That's on wifi, or At&t signal.

    Posted via CB10
    04-27-15 11:46 AM
  23. Roderich Willy's Avatar
    My bbm video works well in my country..very smooth

    Posted via CB10
    04-27-15 12:03 PM
  24. dave gomez's Avatar
    Bbm works well I was wondering if anyone has loaded Tango on their pp and does it work! I tried installing and the call goes through however I can't see anything on the screen on my end but the other person sees me !Any ideas?

    Posted via CB10
    04-27-15 12:39 PM

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