Why am I getting error messages saying SIM Not Allowed MM #3?

I received my BlackBerry Passport today and headed to the Three store to have my SIM changed for a nano SIM. After waiting a couple of hours for the SIM to become provisioned (as advised in the store) I put the SIM in my Passport and switched it on.

However it won't connect. I get a message saying "SIM Not Allowed MM #3" which then changes to "SIM Not Allowed".

The phone is SIM Free and not locked to any network. Does anyone have any ideas? Have I been sold a duff phone by the retailer or do I have a dud SIM card?

Help! I'm desperate to get this awesome handset up and running.

Do you happen to have your last micro sim that worked on your network? I purchased by mistake a prepaid nano sim for $20 but I'm on a monthly plan which I couldn't get up and running, I just cut my micro sim to fit and it works fine.


Via my Quality Passport

Call up three and ask them to check on their end.

PassportSQW100-1/10.3.1.632 and a Z30

Check and see if the model # corresponds to the carrier (GSM VS CDMA)

Originally Posted by Jimberry Storm

Check and see if the model # corresponds to the carrier (GSM VS CDMA)

Three is gsm and fully compatible... I think the phone might be locked somehow.....

If the sim would not be provisioned, it would say:
Attachment 303655

PassportSQW100-1/10.3.1.632 and a Z30

Attachment 303656


Yeah.... I am a terrible shot

PassportSQW100-1/10.3.1.632 and a Z30

Thanks for that.

I went into the Three store after work today to get my Three micro sim changed for a nano. The staff in the store said it can take up to 2 hours for the new sim to become live and that was at 1745hrs. Checking online it says it can take up to 24hours. The old sim has stopped working as I stuck it in my Z30 to check.

I checked the specs of the Passport against the frequencies used by Three in the UK and as you say the device is most definitely compatible.

It may just be that the new sim is taking a long time to activate. If it's not up and running by tomorrow eve I'll go back to the Three store.

I feel like a kid with a new toy which hasn't got batteries yet! LOL.

I had the same feeling..... keep us posted.

PassportSQW100-1/10.3.1.632 and a Z30

I had a similar problem when swapping to a micro sim on three, they said they'd set it up for me and it'd become active but they actually forgot to do it and left my old sim active instead. I had to ring them up and have them deactivate it and it took 24 hours instead of the original 2 they say it does


Sent from my iPad Mini using Tapatalk Pro.

I always call CS when it's not working straight away..... 5 minutes later it's done

PassportSQW100-1/10.3.1.632 and a Z30

Generally, I'm pretty sure they activate the sim with minutes with the sim serial number.

If a call to customer service doesn't work with in a few minutes, I would think you might need to get one right from your carrier, or perhaps your phone is still locked, ooooor your carrier doesn't want to play nice with a phone they don't offer.

Passport || Fido

All now sorted. Turns out that Three was having major problems with their network's provisioning server so new sims were not being provisioned for around two days. Trying to get information out of them was like trying to get blood from the proverbial stone.

Anyway I now have a fully operational and awesome Blackberry Passport! :)

Yay!

PassportSQW100-1/10.3.1.632 and a Z30