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White Passport keybord issue, Blackberry agreed on replacement
Hi everyone.
Bought white Passport which as a whole is put nicely together except one small issue.
The "T" button is not quite in line with the other buttons in the top line and there is a visible gap above the button. It also sits a fraction of a milimetre lower then other buttons. I would say that this combination what created the gap above the button.
The response, length of the travel and the "click" is the same as any other button on the keyboard. Would you consider this as an issue? On the black Passport this small gap would be absolutely invisible (as everything is black) but on the white one it quite stands out.
Talked to Blackberry, told them as the phone is only a week old I do not accept repair or replacement with a refurbished handset. I've been asked to send some photos.
They accepted the issue and said they'll send me a new phone without accessories. As the phone will be without accessories (have no idea how it'll be boxed and sealed), how can I find out it will be really a new phone and not a refurb?