1. supertraz's Avatar
    Hi,
    my Passport is 4 months old and only today I noticed on a white wallpaper a small white dot, which doesn't shows on black wallpaper only in white or light grey wallpaper. Phone isn't fallen down and I have the original screen protector put on by Blackberry. It's aroudn3-4 mm circle dot.
    Any ideas ?
    thanks
    06-23-15 04:59 AM
  2. menshawy's Avatar
    If you're worried about your display then run tests on BlackBerry Virtual Expert
    https://appworld.blackberry.com/webs...ode=CZ&lang=en
    06-23-15 05:05 AM
  3. supertraz's Avatar
    I did the test and in the RGB screen one I noticed the problem on white screen, green screen (the dot became light green) red (dot became light red) blue (dot became light blue), no problem on black screen. What can I do ? thanks
    06-23-15 05:13 AM
  4. jdesignz's Avatar
    Dead pixel, maybe?



    Pasaporte Pilipinas | SQW100-1/10.3.2.2204
    06-23-15 05:52 AM
  5. menshawy's Avatar
    probably defected pixels.. that's a hardware issue, you might need use your guarantee card
    06-23-15 06:02 AM
  6. supertraz's Avatar
    I contacted BB and they told me to bring it to assistance, wtf, now I have to wait 1 month.
    06-23-15 01:42 PM
  7. cdnynot's Avatar
    I had a dead pixel once, but it was on a BlackBerry Z10.
    Sending my precious BlackBerry away was hard, even though Bell let me use a old Curve. It made me miss my BB10 device even more.

    Sometimes BlackBerry over estimates the time - should it actually take a month, but I got my phone back in a week.

    Post from my Passport or my Z30 or my Playbook
    06-23-15 02:01 PM
  8. supertraz's Avatar
    I'm in Italy and there's only one assistance center that has around 1000 phones/week , so u can understand it's quite difficult :-/
    06-23-15 04:01 PM
  9. t her's Avatar
    I also have that white dot which is centered in the middle and about a quarter down from the top of the phone. It does not bother me

    Posted via CB10
    06-23-15 04:21 PM
  10. hyc121's Avatar
    I have this white spot/dot as well, it is in the exact same spot (center dot about 1/3 from top) as posted in this post-

    [QUOTE=Pcmx;11490040]Attachment 342902

    I purchased my Passport from Amazon, not sure where to go from here with return/warranty, can anyone advise?
    06-26-15 12:45 AM

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