What is the problem with Passport, 5 since day one?
Dear Sir,
My experiences with your tech support, customer service and Blackberry Passport, has touched my last nerve, the following is from my heart
Blackberry Passport, what a piece of crap and Blackberry Support is even worst.
I purchase a Passport on the day it came out, less than a week later it crashed, the screen frozen, flickered and went black, could not turn off the phone and when this happened while on a call, I had to remove the SIM card to end the call.
Blackberry Support replaced my cell within days after the techie all support approval with a REFURBISHED cell, where did they get a REFURBISHED Passport one week after it came out ?
Today, my 5th Passport same issues and at no time would Support tell me why it determined the cell replaceable, they offered me another REFURBISHED Passport, I said NO, I stated that I paid good money for that phone and if it does not work, apply my money to the Priv, they refused!!!
I have been a Blackberry user and fan for 18 years, each time I bought my phone, man up Blackberry, tell the truth about The Passport and either reimburse me in full or up grade to the Priv
Cheers,
Elton