Well it was a short return to Blackberry, will be selling my red passport ASAP!
- I've had this experience as well. Their policy is NOT unreasonable IMO. Standard in fact. And really can there be any other way ? They have to protect themselves. Anyway I will add that while DIGITAL RIVER process can be tiresome and it's sometimes hard to communicate in my experience they've done an admirable job. It's a tough gig. In the end I've got what I need every time and never had a problem with CC holds, payments or otherwise. You just have to have reasonable expectations, and a little ( ok more than a little) patience.08-13-15 09:40 AMLike 0
- I know for a fact my device isn't water damaged or abused. When I send them my device and for reasons out of my control they deem it defective. I am out of 659+taxes when I can get a brand new for 599+taxes. Even the silver edition costs $10 less, do you get my point?
Posted via CB10
Posted via CB1008-13-15 09:49 AMLike 0 -
I had dropped my Z30 a while back and broke the LCD, and Blackberry sent me a box to send it back in and had it back to me fixed in 1-1/2 weeks at no charge (not even shipping). I believe I had damaged my MicroHDMI port so I didn't elect for the swap.
For the swap they do place a large hold, but it is the original retail price + whatever charges they incur from shipping - any discounts or price drops at purchase are not accounted for, but it's not like you're trying to game the system instead of buying a new phone at the discount right? They do that to ensure that you actually send them back the phone and that it's damage is covered under warranty. You can elect to have your phone returned and give back the replacement at no charge though. This is a pretty standard practice.08-13-15 10:10 AMLike 0 - I usually keep a cheap Craigslist phone around in case my main phone breaks (I am getting ready to send off my Classic for repair/replacement). Having said that, when you have a serious hardware problem with a pretty new phone, it does seem insulting to have to loan the company that let you down $600 and be phoneless for two weeks. I complain about some of the warranty companies I have used, but they didn't demand a large loan.kbz1960 likes this.08-13-15 10:12 AMLike 1
- No alternative and the whole collateral thing is fine. But why hold almost a $100 more than the price of a brand new device when you are getting a refurbished device? Does it not seem a shady practice to you? And I am not blaming BlackBerry because they deal with 3rd party vendors. But in the end it is BB brand that's getting tarnished!
Also BlackBerry RMA has told me they only ship NEW not used or refurbished devices.08-13-15 10:20 AMLike 0 - Rant Alert!!
Blackberry customer service is useless. Apparently they are trained to say "Its the system, we can't change it". No wonder this company is going down.
I found it very unusual that my Passport's earpiece and speakerphone started crackling after less than a month of usage. I called blackberry and they said we will proceed with express exchange program. Fair enough, I went ahead with the process only to be told by the rep that they will put a hold of $660 + taxes? I paid $599 CAD+taxes, where are these guys getting their prices from?
Anyways, I will be selling my red passport as soon as I get the replacement. Great device, good community, I just can't have this product anymore, the whole experience left a bad taste. Hopefully I won't have the double typing, LCD problems with the replacement phone.
I came back to blackberry after using android, I suppose it is time to try an iDevice.
вιaсĸвεггч� Passport SQW100-1 / 10.3.2.2226 Rogers Wireless Posted via CB 08-13-15 10:23 AMLike 0 - I send my old Z30 back and after that I get a fresh return Z30 in a box. It only tooks almost 2 weeks. Great Service in my opinion.
Also a friend of mine drops his passport in the water on the street in heavy rain it seems not working after the fall, He just send it back and he get by a wonder a brand new one. Lucky him.08-13-15 11:48 AMLike 0 - As others have said, the holding fee is pretty standard. Google does it as well. I returned a Nexus 4 and 5 quite a few times and, each time, they'd put a hold on your credit card for the amount until they received the defective device and confirmed it wasn't user error (usually two weeks). As such, I don't see this as a big deal in itself.
Getting into a disagreement where they say it's the user fault and you think it's the phone's fault, that's another story. I've never had to go through that as the phones I sent back are always in perfect shape but I could see that being troublesome. But even then, you can return the 'new' phone they sent you, have the charge removed, and they'll return your original phone.08-13-15 12:34 PMLike 0 - Quit generalizing. Just because you may have had bad experience with Digital River doesn't mean everyone else has. For the record, I just got my Silver Edition PP from Digital River with no hitch whatsoever. And by the way how do you know Apple's customer service is the best out there? Have you owned or used all mobile devices from all the OEMs out there?08-13-15 01:30 PMLike 3
- So i decided to go ahead with the exchange program. I just went through a fresh round of "can't do" with the blackberry rep.
I got slapped with a 15% tax rate when it is only 5% where I live.
As i recently moved, my shipping and billing address is different. Nope can't bill on one and ship to another. Fine use my old address as I have tenants living there. Still can't process it.
I don't know if its just my luck or the rep is a fresh hire.
So in the end I just got really furious and told him to send the f***ing repair box. Eff blackberry I'm done! Hopefully this will be the last time I will ever have to deal with them.Last edited by mohsinkhan35; 08-13-15 at 03:41 PM.
08-13-15 03:27 PMLike 0 - I don't know if the warranty is transferable but I bought it through Shop Blackberry less than 2 months ago. $500 CAD, or give me a decent offer. I just can't have the device. I'm done.
If you don't want to deal with the repair process then I received the RMA, give me about 2 weeks till I get the device back.
It has a screen protector and hard shell original blackberry case.Last edited by mohsinkhan35; 08-13-15 at 03:49 PM.
08-13-15 03:37 PMLike 0 - Rant Alert!!
Blackberry customer service is useless. Apparently they are trained to say "Its the system, we can't change it". No wonder this company is going down.
I found it very unusual that my Passport's earpiece and speakerphone started crackling after less than a month of usage. I called blackberry and they said we will proceed with express exchange program. Fair enough, I went ahead with the process only to be told by the rep that they will put a hold of $660 + taxes? I paid $599 CAD+taxes, where are these guys getting their prices from?
Anyways, I will be selling my red passport as soon as I get the replacement. Great device, good community, I just can't have this product anymore, the whole experience left a bad taste. Hopefully I won't have the double typing, LCD problems with the replacement phone.
I came back to blackberry after using android, I suppose it is time to try an iDevice.
It's illogical to change now, after the hassle. You're likely increasing odds of running into a new problem on next phone.
Posted via CB1008-13-15 04:16 PMLike 0 -
It's true about Apple. No matter what else you have to say about them, and there's plenty I would love to change, their support is good and exchange policies are great.
By the way... anyone who says there are no bugs in the AAPL OS haven't tried to use an iPhone 5S on the latest update.
Sorry to say this but if you're backing Digital River, you're backing the wrong horse. They suck.Last edited by mset; 08-13-15 at 06:39 PM.
08-13-15 06:29 PMLike 0 - I know for a fact my device isn't water damaged or abused. When I send them my device and for reasons out of my control they deem it defective. I am out of 659+taxes when I can get a brand new for 599+taxes. Even the silver edition costs $10 less, do you get my point?
Posted via CB1008-13-15 06:45 PMLike 0 - Z30 fan here, but very disappointed to learn that BBRY has farmed support services out to Digital River? I had an awful experience with them a few years back.
It's true about Apple. No matter what else you have to say about them, and there's plenty I would love to change, their support is good and exchange policies are great.
By the way... anyone who says there are no bugs in the AAPL OS haven't tried to use an iPhone 5S on the latest update.
Sorry to say this but if you're backing Digital River, you're backing the wrong horse. They suck.
In other words, they farmed out their store. And the support is just a result of supporting goods sold through the Digital River store. They won't support phones sold by Amazon, Telus, etc.
p.s. I don't think anyone could say there are no bugs in iOS. The most hardcore Apple fans will still have a number of bugs and issues that drives them crazy.
p.p.s. how is it easier to type "the AAPL OS" than "iOS"?08-13-15 06:45 PMLike 0 - To deter potential BB buyers! BB supporter for a long time but this was the last time I would ever purchase a blackberry device. I will try my best to keep people away from it. If you guys think this is acceptable customer service then good for you!08-13-15 07:02 PMLike 0
-
Peacekbz1960 likes this.08-13-15 07:05 PMLike 1 -
- They didn't farm out support, they are simply selling directly to end users using a company who's business it is to sell goods online. They are just a crappy, crappy company.
In other words, they farmed out their store. And the support is just a result of supporting goods sold through the Digital River store. They won't support phones sold by Amazon, Telus, etc.
...you're joking, right?08-13-15 07:21 PMLike 0 -
You bought a new device - be happy. You don't like it - You buy a new device!
Posted via CB1008-13-15 07:27 PMLike 0
- Forum
- BlackBerry 10 Phones & OS
- BlackBerry Passport
Well it was a short return to Blackberry, will be selling my red passport ASAP!
Similar Threads
-
Blackberry 9900 3G vs. 4G on T-Mobile
By otaku2 in forum BlackBerry Bold SeriesReplies: 2Last Post: 08-17-15, 04:02 PM -
HELP!! Purchase a used Blackberry Passport ..Insurance??
By aalenkin in forum BlackBerry PassportReplies: 14Last Post: 08-13-15, 07:46 PM -
Cycling with a passport.
By tuxedo323 in forum BlackBerry PassportReplies: 12Last Post: 08-13-15, 06:29 AM -
Trying to sell my Z10 HOW REMOVE MY BBID
By 1magine in forum BlackBerry 10 OSReplies: 6Last Post: 08-12-15, 09:21 PM -
Blackberry Classic - Straight Talk - MMS Tmobile SIM
By 4jhbrown in forum BlackBerry ClassicReplies: 1Last Post: 08-12-15, 04:33 PM
LINK TO POST COPIED TO CLIPBOARD