1. Chavez78's Avatar
    I purchased my Blackberry Passport give thru Amazon. I am in need of warranty support because of the Camera focusing issue. Blackberry says that their system doesn't show that I purchased the phone from Amazon. So they cant tech support. Any Help would be appreciated.
    12-11-14 01:28 PM
  2. So-sa's Avatar
    Can you provide them with a copy of the receipt?

    "Posted from the Beast PP"
    12-11-14 01:32 PM
  3. MobileMadness002's Avatar
    Did you purchase from "Some company" through Amazon? If it was Sold By Amazon directly, BB should have a record of it I believe.
    12-11-14 01:38 PM
  4. Chavez78's Avatar
    Blackberry didnt want to hear that I had the receipt that shows it was sold by Amazon LLC

    Posted via CB10
    12-11-14 03:50 PM
  5. MobileMadness002's Avatar
    Ok, in that case did you contact your carrier for initial support?
    12-11-14 05:00 PM
  6. Chavez78's Avatar
    My carrier is Tmobile they cant help me with warranty replacement.


    Posted via CB10
    12-11-14 05:05 PM
  7. Chavez78's Avatar
    I purchased the phone unlocked from amazon.

    Posted via CB10
    12-11-14 05:06 PM
  8. MobileMadness002's Avatar
    So that leaves 1 place to contact now. Amazon.

    Posted via CB10
    12-11-14 05:31 PM
  9. mad_mdx's Avatar
    Amazon should help you too
    12-11-14 06:35 PM
  10. Taigatrommel's Avatar
    Please contact Amazon on this regard. Don't know how warranty is handled in the states, but around here you usually claim any warranty stuff through the channel you bought the device, in this case Amazon. Plus I have nothing but good experiences with their customer service. You even can do everything online, just go to your account panel, check your order history, click on the Passport and there should be options about warranty.

    Posted via CB10
    12-11-14 11:31 PM

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