1. sansanakaduc's Avatar
    I received a replacement for my SE last week. The new device's up and down keys do not control the overall volume of the device. For example, and unless I'm mistaken, when my notifications are in Normal mode, pressing up or down would normally adjust the volume accordingly in my notification profile. But this is not the case here. The volume would always stay at the level predefined in my settings per image below.
    Volume keys issue-img_20160604_224927.png

    I also noticed that on my Classic the active profle is highlithed in blue but not on the replacement SE. Am I missing something or is it a defect of the device? Hardware or software. I'm running OS 10.3.2.2876. Thanks for your input.

    Sent from the pure awesomeness of my  Passport SE on the Rogers network. Excuse the typos.
    06-04-16 09:54 PM
  2. Arjun Sahota's Avatar
    To fix volume key issue

    settings > main volume >click off "Always adjust media volume"

    As for blue highlight, since the Passport does not have a trackpad, nothing will highlight as it does on the Classic.

    Posted via BlackBerry Passport
    06-05-16 12:03 AM
  3. sansanakaduc's Avatar
    To fix volume key issue

    settings > main volume >click off "Always adjust media volume"

    As for blue highlight, since the Passport does not have a trackpad, nothing will highlight as it does on the Classic.

    Posted via BlackBerry Passport
    Thank you, Arjun. Much appreciated.

    Sent from the pure awesomeness of my  Passport SE on the Rogers network. Excuse the typos.
    06-05-16 08:45 AM

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