People can be unreasonable (including me sometimes, HA!) and also don't handle their approximately six hundred dollar devices with the proper care and attention the devices deserve (never me). Screens do not spontaneously shatter in pockets. Physical damage like that is often looked at as user negligence. Then when the user is upset, they become angry with the manufacturer or the retailer or both.
I have literally never had a single issue exchanging devices with the service provider I use, if and when I have required their support (because I am nice helps too). Would I expect their support if I doused my device in liquid or smashed the screen somehow? No. I have also never transported any of my devices in my b#tt pocket, in the history of my devices. Why? Because that is almost the most ridiculous place to put an approximately six hundred dollar device, other than into some water or a fire. That's where our butts are and our butts are what we sit on. Logically, I think to myself, 'should I habitually stow my expensive device in my b#tt pocket, eventually destroying it?' and the answer I always give myself is, definitely a NO!
When and if a problem starts, like the screen lifting off of a device, the immediate response should be to take the appropriate action necessary to fix that problem right away after it happens. Don't wait until the screen smashes before taking the responsibility of having the original problem fixed. That original problem of 'screen lifting' was likely a result of transporting the Passport in a b#tt pocket to begin with.
When a person, with eyes and a brain, views a Passport and notices the much different shape it holds than any other device on the market - the brain of the person with the eyes should interpret a more reasonable way of transporting the oddly shaped device other than by shoving it into a b#tt pocket, only to one day sit on it.
Here is a video showing exactly how to disassemble a BlackBerry Passport:
Here is where you can buy a replacement screen assembly:
http://www.etradesupply.com/blackber...-passport.html
Now you can fix your Passport if you wish.
Posted via CB10