1. pboud_01's Avatar
    Windows 8, passport 10.3.0/10.3.1

    Is anyone else getting this? I hook up my passport to USB and it disconnects every 10 to 15 minutes. It gets to the point where no stable USB connection can be maintained, and soft upgrade like using Sachesi will fail because the USB connection decided to disconnect in between file uploads

    While I was able to use an autoloader to upgrade to 10.3.1, anything going through the actual windows operating system with a standard USB connection will fail. I've disabled the usb disconnect power saving mode but disconnect still occurs.

    Anyone else experiencing this?

    TIA

    P.

    Posted via CB10
    03-26-15 05:36 PM
  2. gallopiton's Avatar
    I do have that problem but someone else suggested me to use an usb hub to connect the BlackBerry... so instead of connecting the phone directly to my laptop now I connect the hub to the computer and the phone to the hub... now it connects and keeps connected all the time...

    Posted via CB10
    03-26-15 05:42 PM
  3. pboud_01's Avatar
    Thanks, will try that

    P.

    Posted via CB10
    03-26-15 07:40 PM
  4. anon(870071)'s Avatar
    I do have that problem but someone else suggested me to use an usb hub to connect the BlackBerry... so instead of connecting the phone directly to my laptop now I connect the hub to the computer and the phone to the hub... now it connects and keeps connected all the time...

    Posted via CB10
    Yes I do this as well! And keeps connected!i think its a bug in the USB connecting firmware!

    Posted via CB10
    03-28-15 07:51 PM
  5. marksasongko's Avatar
    I have the same problem, even when connecting via a universal docking station. Is it different than connecting with a USB hub?
    03-29-15 11:52 PM
  6. pboud_01's Avatar
    I manually installed BlackBerry USB drivers on my workstation, rebooted and was able to maintain connectivity. Tested it out by upgrading my OS using Sachesi and it worked without issue



    P.

    Posted via CB10
    03-31-15 11:41 AM

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