***URGENT Please Help*** Unable to restore backup after using autoloader to update to Os 10.3.2
I have just updated my Passport from 10.3.1.xxxx to 10.3.2.xxxx using the autoloader and instructions. Everything went fine but now I am trying to restore my backup (I saved a full back up before updating) I am experiencing the following errors in BB link.
"Restore did not complete - verify that your device is turned on and connected to blackberry link and try again".
In addition, BB-link reports the following error
"Unable to save name - an error occurred while saving device name. If error persists reconnect your device and try again".
The device is definitely connected, I've disconnected it and restarted both the device and PC several times. I have also manually changed the name of the device to match the pre-update name but nothing has worked!!!
This is urgent please help me. I desperately need to access my contacts, apps and data.
Thanks in advance.