1. HAREESH_MAYA's Avatar
    I have bought balckberry passport recently and got brand new earphones alone with it. Now earphones are not working. When I checked the earphones in other mobiles, it's working fine.. seems the headphone jack is not responding????????

    Posted via CB10
    01-11-17 12:48 PM
  2. thurask's Avatar
    01-11-17 12:49 PM
  3. HAREESH_MAYA's Avatar
    It's passing the test under bbve but when I play songs in mobile, not able to hear

    Posted via CB10
    01-11-17 01:43 PM
  4. The_Passporter's Avatar
    You did not say if you have tried a different style or pair of earbuds or headphones. I know you did say that the ones you did try are BlackBerry branded but it would stand to reason to try another or a few.

    Posted via CB10
    01-12-17 07:14 AM
  5. shawnreum's Avatar
    Other than having bad hardware, try the following.....
    1) with it being a new phone, sometimes the jack is extremely tight and even though you think you have it plugged in it may not be plugged in far enough. Make sure 100% the headphones are fully plugged in.

    2) the passport does have an in recognized issue where the audio software gets corrupt. When it happens bbve does pass all the tests but audio still doesnt come out. The only way to fix it is to do a OS reload.
    01-12-17 07:04 PM
  6. brookie229's Avatar
    Along with the other suggestions, check the audio jack port itself for dirt/debris that is actually inside blocking a good connection.
    01-12-17 07:16 PM

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