03-06-15 12:54 AM
94 1234
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  1. phone_fanatic's Avatar
    Ok so I got the passport file linked in the first page on the desktop. I installed 7zip did the exe file and have 7 zip on my computer too. When I open it and click add says function not allowed. Then I opened it and dragged the passport file on it and some download happened for a bit. The output file went on my desktop too and was about a gb larger than the passport file but that still ends with 7z and not exe.
    03-01-15 08:21 PM
  2. Denise in Los Angeles's Avatar
    Your file is a white icon. Lets go slow. Right click on the white icon, and then click on 7 zip in that menu. Then click "extract to: ...." the numbers of the autoloader. That will put it in a regular folder for you.
    03-01-15 08:27 PM
  3. Denise in Los Angeles's Avatar
    Did you get to that step?
    03-01-15 08:28 PM
  4. phone_fanatic's Avatar
    Okay so figured that part out browsed to the passprt file through 7zip and extracted it. Have an exe file sitting on the desktop called rim wireless device command line auto programme...I double clicked it and some small black screen opens up and even before I can read it, it closes right away. WTF is happening here argh this is getting so frustrating!!!!
    03-01-15 08:29 PM
  5. Denise in Los Angeles's Avatar
    Okay so figured that part out browsed to the passprt file through 7zip and extracted it. Have an exe file sitting on the desktop called rim wireless device command line auto programme...I double clicked it and some small black screen opens up and even before I can read it, it closes right away. WTF is happening here argh this is getting so frustrating!!!!
    That's why we go slow.

    Now plug your phone in with a usb cord. Then click the white and green autoloader icon
    03-01-15 08:31 PM
  6. phone_fanatic's Avatar
    Your file is a white icon. Lets go slow. Right click on the white icon, and then click on 7 zip in that menu. Then click "extract to: ...." the numbers of the autoloader. That will put it in a regular folder for you.
    When I rigjt click the white file there is no 7zip option. So I opened 7zip and browsed to it within 7zip and extracted to my desktop. There's no folder but an exe file has been sitting on the desktop but when I double click it the pattern I mentioned before happens.
    03-01-15 08:32 PM
  7. Denise in Los Angeles's Avatar
    Please be patient, we can figure it out.
    03-01-15 08:34 PM
  8. Denise in Los Angeles's Avatar
    Is the exe file white and green, with the autoloader number?
    03-01-15 08:35 PM
  9. phone_fanatic's Avatar
    Yes the exe file is a square white and green file with "Passport_OS_10_3_1_2267" as the name.
    03-01-15 08:37 PM
  10. Denise in Los Angeles's Avatar
    Good. So now do you have Link on the computer? I think you need to open Link, then close it.
    03-01-15 08:39 PM
  11. phone_fanatic's Avatar
    I don't have BB link on this laptop. Do I need it?
    03-01-15 08:40 PM
  12. Denise in Los Angeles's Avatar
    I believe that is why the autoloader is closing on you.
    First open Link, let it connect to your phone, then close it.
    03-01-15 08:42 PM
  13. Denise in Los Angeles's Avatar
    Make sure that you have your phone connected with the usb cord, and do not disconnect. Make sure it won't accidentally get unplugged.
    03-01-15 08:51 PM
  14. Denise in Los Angeles's Avatar
    So have the laptop on a steady surface too.
    03-01-15 08:52 PM
  15. anon(9208252)'s Avatar
    You need Link, it has the drivers you need.

    Posted on the best phone on the planet.
    03-01-15 08:52 PM
  16. phone_fanatic's Avatar
    SO link won't download now for some reason...installed the file from the internet and during the installation some error cropped up and failed the installation so now it won't download. This just gets better and better...
    03-01-15 08:56 PM
  17. Denise in Los Angeles's Avatar
    What was the error? We can find a fix if we know what error it is.
    03-01-15 09:00 PM
  18. phone_fanatic's Avatar
    I just restarted the install and it worked now. So it looks like it's going on now so let's see what happens. Thanks everyone for all your help during this frustrating time.
    03-01-15 09:01 PM
  19. Denise in Los Angeles's Avatar
    You started the autoloader?
    03-01-15 09:03 PM
  20. phone_fanatic's Avatar
    So the process finished and now it looks like the battery might be dead. It's plugged into the wall with yellow light blinking with battery sign popping up whenever I try to turn it on. Gonna wait a few.
    03-01-15 09:09 PM
  21. Denise in Los Angeles's Avatar
    Okay. Let us know.
    03-01-15 09:12 PM
  22. Carjackd's Avatar
    Okay. Let us know.
    *grabbing popcorn*

    Posted via my Canadian Passport
    03-01-15 09:33 PM
  23. anon(9208252)'s Avatar
    *grabbing popcorn*

    Posted via my Canadian Passport
    Hey smarten up,
    Carjackd likes this.
    03-01-15 09:33 PM
  24. Carjackd's Avatar
    So the process finished and now it looks like the battery might be dead. It's plugged into the wall with yellow light blinking with battery sign popping up whenever I try to turn it on. Gonna wait a few.
    Where are you located OP?

    Posted via my Canadian Passport
    anon(9208252) likes this.
    03-01-15 09:45 PM
  25. Denise in Los Angeles's Avatar
    03-01-15 10:48 PM
94 1234

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