03-06-15 12:54 AM
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  1. phone_fanatic's Avatar
    Did a security wipe on my BB Passport and this error popped up for some damn reason. Followed the links and tried to do what it said with the BB Link software. But the phone does not show up in the software at all and I don't know wtf to do. Can someone please help me out? I was simply resetting the phone so I could sell it and now it's doing this.
    02-28-15 06:47 PM
  2. anon(9208252)'s Avatar
    Yes thats the file for a corrupt file, so grab a Os from the link below and run it and see if it comes back for you.

    BB10 OS Archive - Page 8 - BlackBerry Forums at CrackBerry.com
    02-28-15 06:52 PM
  3. phone_fanatic's Avatar
    Can you please be a little more descriptive? I am a complete noob when it comes to this stuff and have no idea what I am doing. I have Macbook if that helps. Thanks a lot for your time!
    02-28-15 06:54 PM
  4. anon(9208252)'s Avatar
    Can you please be a little more descriptive? I am a complete noob when it comes to this stuff and have no idea what I am doing. I have Macbook if that helps. Thanks a lot for your time!
    That will be a problem, your going to have to hook up to BB link via usb and try the reload software option.
    02-28-15 06:55 PM
  5. phone_fanatic's Avatar
    So I downloaded BB Link to my laptop but when I connect my phone to the computer it doesn't show up there. I tried preferences, and reload and nothing shows up. The exclamation mark stays on the BB. If you provide me steps to follow I am sure I will be able to do it. Thanks a lot!
    02-28-15 06:58 PM
  6. anon(9208252)'s Avatar
    So I downloaded BB Link to my laptop but when I connect my phone to the computer it doesn't show up there. I tried preferences, and reload and nothing shows up. The exclamation mark stays on the BB. If you provide me steps to follow I am sure I will be able to do it. Thanks a lot!
    so your device does not connect to link, try a diff usb cable or port, also when its connected try holding the power button in for a while to see if it finds it.
    02-28-15 07:00 PM
  7. anon(9208252)'s Avatar
    I've asked some people to come help, hope they will .
    02-28-15 07:03 PM
  8. phone_fanatic's Avatar
    I restarted my computer and reconnected it and now it discovered the phone eventually. I clicked restore button link and now it's downloading update. I see a green light on top of the Passport. I hope this fixes it. Thanks for all your help.
    02-28-15 07:07 PM
  9. 3hb78ftg's Avatar
    0015*-*A fatal*file*system error was encountered.

    You'll need to run an autoloader to reload an OS.

    This is for 10.3.1.2267

    https://mega.co.nz/#!EdVUCSzA!kRZ5J3...cWcvffxzGcJsPI
    02-28-15 07:07 PM
  10. anon(9208252)'s Avatar
    0015*-*A fatal*file*system error was encountered.

    You'll need to run an autoloader to reload an OS.

    Thanks mang.
    02-28-15 07:08 PM
  11. anon(9208252)'s Avatar
    I restarted my computer and reconnected it and now it discovered the phone eventually. I clicked restore button link and now it's downloading update. I see a green light on top of the Passport. I hope this fixes it. Thanks for all your help.
    Thats a good thing, it will load the software and you will be back in business.
    02-28-15 07:11 PM
  12. phone_fanatic's Avatar
    So what I am doing through Link is not right then?

    EDIT: So I don't need to do what was said above?
    02-28-15 07:11 PM
  13. anon(9208252)'s Avatar
    So what I am doing through Link is not right then?

    EDIT: So I don't need to do what was said above?
    No just keep doing the link process.
    02-28-15 07:12 PM
  14. Carjackd's Avatar
    So what I am doing through Link is not right then?

    EDIT: So I don't need to do what was said above?
    Just keep us posted, looks like it grabbed your device. Let it do its thing, it may take a while

    Posted via my Canadian Passport
    anon(9208252) likes this.
    02-28-15 07:15 PM
  15. phone_fanatic's Avatar
    Thanks guys, I am letting it go. Link shows 'loading software' now. Hopefully it fixes it, otherwise I obviously couldn't sell it to someone else if there was something wrong with it. Also, this is a Telus device and I had bought the unlock code to unlock it. Doing this wouldn't fiddle with that would it? It should still be unlocked right? Thanks!
    02-28-15 07:26 PM
  16. Denise in Los Angeles's Avatar
    Thanks guys, I am letting it go. Link shows 'loading software' now. Hopefully it fixes it, otherwise I obviously couldn't sell it to someone else if there was something wrong with it. Also, this is a Telus device and I had bought the unlock code to unlock it. Doing this wouldn't fiddle with that would it? It should still be unlocked right? Thanks!
    Your phone will still be unlocked.
    anon(9208252) likes this.
    02-28-15 07:29 PM
  17. phone_fanatic's Avatar
    Everything finished and I got an error saying "repair did not succeed disconnect your device and try again" and now the red light on the top of the phone is blinking rapidly. Guys help please...
    02-28-15 07:34 PM
  18. anon(9208252)'s Avatar
    Everything finished and I got an error saying "repair did not succeed disconnect your device and try again" and now the red light on the top of the phone is blinking rapidly. Guys help please...

    Its your only option as you have a macbook, you need a pc to do anything else, just keep trying link.
    02-28-15 07:37 PM
  19. Denise in Los Angeles's Avatar
    Did you download the autoloader linked above?

    After you connect your phone to the computer and Link recognizes it, CLOSE LINK.

    Then, run the autoloader.
    02-28-15 07:39 PM
  20. anon(9208252)'s Avatar
    I was just told that the usb is usually quite touchy on apple so don't touch it and don't use the macbook for anything until its done.
    Mic_JP likes this.
    02-28-15 07:40 PM
  21. phone_fanatic's Avatar
    Its your only option as you have a macbook, you need a pc to do anything else, just keep trying link.
    I was downloading the file posted in the link above. Do I not need that then?
    02-28-15 07:40 PM
  22. anon(9208252)'s Avatar
    Did you download the autoloader linked above?

    After you connect your phone to the computer and Link recognizes it, CLOSE LINK.

    Then, run the autoloader.

    He has a macbook , denise
    02-28-15 07:41 PM
  23. anon(9208252)'s Avatar
    I was downloading the file posted in the link above. Do I not need that then?

    you can not use a macbook to load a auto loader.
    02-28-15 07:41 PM
  24. Carjackd's Avatar
    I was downloading the file posted in the link above. Do I not need that then?
    Don't do anything with that file and your macbook

    Posted via my Canadian Passport
    anon(9208252) likes this.
    02-28-15 07:44 PM
  25. Denise in Los Angeles's Avatar
    Oh, in that case, find a good friend that has a PC.
    anon(9208252) and Carjackd like this.
    02-28-15 07:44 PM
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