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Nothing special. But while am at home and connected to my wifi and switch the Bluetooth on, the Internet stops. Should I upload a video?02-02-17 02:39 PMLike 0 - I simply want to connect to my Bluetooth earphone and to be connected to wifi. Same way I was doing with an iPhone, Galaxy, Experia...
Nothing special. But while am at home and connected to my wifi and switch the Bluetooth on, the Internet stops. Should I upload a video?02-02-17 02:47 PMLike 0 -
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I saw in the video that you have your phone explicitly configured to use 2.4 Ghz WiFi.
You need to configure you WiFi access point and smartphone to use only the 5Ghz band in order to troubleshoot this issue.
If you can't explicitly configure your access point to use only 5 Ghz then as you stated above its time to try a new one.
Help us help you.02-02-17 05:35 PMLike 0 - Wow that was 5 tedious minutes I will never get back.
I saw in the video that you have your phone explicitly configured to use 2.4 Ghz WiFi.
You need to configure you WiFi access point and smartphone to use only the 5Ghz band in order to troubleshoot this issue.
If you can't explicitly configure your access point to use only 5 Ghz then as you stated above its time to try a new one.
Help us help you.
So every PP has to work on 5 Ghz?
Thanks in advance. LyounMen02-02-17 05:42 PMLike 0 -
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Thanks in advance. LyounMen02-02-17 05:59 PMLike 0 -
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Since we can't try the Router (5Ghz) test. Have you tried using a different bluetooth headset?
Posted via CB1002-02-17 11:29 PMLike 0 - What Bluetooth headset are you using? And No, PP can work on 2.4Ghz while connected to Bluetooth. I think what we want to do here is isolate the problem so we know how to resolve it.
Since we can't try the Router (5Ghz) test. Have you tried using a different bluetooth headset?
Posted via CB10
I have tried the phone on different routers with 2,4 but the problem exists.
I always excluded the hardware issue, but now leaning towards it.
Thanks in advance. LyounMen02-03-17 05:54 AMLike 0 - can't fix your problem, but here (midway down 4 Answer) is a link explain why... apple got same issue too. Bluetooth and WiFi interfering with one another since Yosemite - Ask DifferentLyounMen likes this.03-28-17 03:29 PMLike 1
- look like your bluetooth ear bud got problem with other handset as well. See the note3 back there. (when wifi is on - fixed frequency, the bluetooth suppose to hop on to another frequency to avoid interference, for what ever the reason, it not doing that in your case - just a guess). here is recommend for note3 fix "Problem #4 : Note 3 stops connecting to Era by Jawbone headset after Lollipop update
Hey guys. I recently updated my Galaxy Note 3 to Lollipop, and noticed that my Jawbone ERA (latest version with nose assassin 4.0) stopped working properly.
I decided to un-pair the device and re connect it to my phone, but to my dismay it wasn’t able to do so, keeps displaying “cannot pair device due to invalid password or pin”. Unfortunately the phone never asked me for a pin.
I tried restarting the phone, turning Bluetooth on and off on both the phone and the earpiece. Nothing’s worked. It was working perfectly fine on the previous version (KitKat).
Any help would be very much appreciated!
Thanks. — Richard
Solution: Hi Richard. If the issue happens after the Lollipop update, the underlying cause is either on your Note 3 or on your ERA headset. To identify the culprit, let’s try to make sure that all’s well with your phone first. To do that, make sure that you have cleared the phone’s cache partition and performed a factory reset. They should ensure that the your Note 3’s firmware are in top shape. After doing these two, try to pair your headset again. If the problem remains, the issue is with the headset.
To fix the ERA headset problem, kindly perform a soft reset on it. Here’s how:
Plug the ERA headset to a micro-USB charging cable but don’t connect the charger to a power source.
Press and hold the headset’s TALK button first, the plug the charger to a power source.
Release the TALK button so the LED will blink red like when it’s charging.
Unplug the headset from the charger and turn it ON.
After doing the soft reset, try to pair it again with your Note 3.
If you’ll have the same problem after a pairing attempt, perform a hard reset on your headset by doing these steps:
On your Note 3, make sure that the ERA headset profile has been deleted.
Turn off Bluetooth in Note 3.
Reboot the phone.
Go to your ERA headset. It should show a blinking LED ring to indicate it’s not connected to any device.
Press the TALK button 6 times at an even pace.
Once the LED turns red, press and hold TALK button.
Continue holding the talk button until your headset is in pairing mode, indicated by flashing red and white LED.
On your Note 3, turn Bluetooth on and scan for other Bluetooth devices.
Pair your ERA headset again.
If ERA fails to pair still, please contact support in this link."
Solutions for Note 3 Bluetooth Issues [Part 1]
best of luck. - sounds like you might have to soft reset your bluetooth.03-29-17 07:30 AMLike 0 - look like your bluetooth ear bud got problem with other handset as well. See the note3 back there. (when wifi is on - fixed frequency, the bluetooth suppose to hop on to another frequency to avoid interference, for what ever the reason, it not doing that in your case - just a guess). here is recommend for note3 fix "Problem #4 : Note 3 stops connecting to Era by Jawbone headset after Lollipop update
Hey guys. I recently updated my Galaxy Note 3 to Lollipop, and noticed that my Jawbone ERA (latest version with nose assassin 4.0) stopped working properly.
I decided to un-pair the device and re connect it to my phone, but to my dismay it wasn’t able to do so, keeps displaying “cannot pair device due to invalid password or pin”. Unfortunately the phone never asked me for a pin.
I tried restarting the phone, turning Bluetooth on and off on both the phone and the earpiece. Nothing’s worked. It was working perfectly fine on the previous version (KitKat).
Any help would be very much appreciated!
Thanks. — Richard
Solution: Hi Richard. If the issue happens after the Lollipop update, the underlying cause is either on your Note 3 or on your ERA headset. To identify the culprit, let’s try to make sure that all’s well with your phone first. To do that, make sure that you have cleared the phone’s cache partition and performed a factory reset. They should ensure that the your Note 3’s firmware are in top shape. After doing these two, try to pair your headset again. If the problem remains, the issue is with the headset.
To fix the ERA headset problem, kindly perform a soft reset on it. Here’s how:
Plug the ERA headset to a micro-USB charging cable but don’t connect the charger to a power source.
Press and hold the headset’s TALK button first, the plug the charger to a power source.
Release the TALK button so the LED will blink red like when it’s charging.
Unplug the headset from the charger and turn it ON.
After doing the soft reset, try to pair it again with your Note 3.
If you’ll have the same problem after a pairing attempt, perform a hard reset on your headset by doing these steps:
On your Note 3, make sure that the ERA headset profile has been deleted.
Turn off Bluetooth in Note 3.
Reboot the phone.
Go to your ERA headset. It should show a blinking LED ring to indicate it’s not connected to any device.
Press the TALK button 6 times at an even pace.
Once the LED turns red, press and hold TALK button.
Continue holding the talk button until your headset is in pairing mode, indicated by flashing red and white LED.
On your Note 3, turn Bluetooth on and scan for other Bluetooth devices.
Pair your ERA headset again.
If ERA fails to pair still, please contact support in this link."
Solutions for Note 3 Bluetooth Issues [Part 1]
best of luck. - sounds like you might have to soft reset your bluetooth.
I'm having the problem even without being connected to Bluetooth device. Have tried it on 5 different wifi routers. The service center has no clue why.
Thanks in advance. LyounMen03-30-17 04:34 AMLike 0
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