1. vprince69's Avatar
    Every time I try to play videos such or gifs such as on youtube, I get the media error "There was an error retrieving, media metadata information. This media can't be played."

    Posted via CB10
    11-29-14 11:58 PM
  2. lotuslanderz's Avatar
    Try restarting the phone, or even do a hard-reset (press volume up/down buttons together for several seconds until the phone restarts - this will also create a screen shot, but you can delete that later).
    11-30-14 12:03 AM
  3. ezubeBB2013's Avatar
    I had the same problem and the other day when I was checking my Internet browser settings the adobe Flash button was off and I had never changed those settings so was wondering if that was the reason some videos were not playing?

    Posted via my BlackBerry Passport
    11-30-14 06:14 AM

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