1. CrackBerry Question's Avatar
    T-mobile says my BB Passport will not work on the new cell towers. It worked last tuesday but it no longer work at my house but it does work on an old tower.

    What do I do now?

    Any ideas?
    05-16-16 10:37 PM
  2. Troy Tiscareno's Avatar
    You either move to AT&T (if their frequencies support you) or you switch phones. Not really any other options.
    05-17-16 12:29 AM
  3. Uzi's Avatar
    Maybe Raino can chime in as far as I know passport support most GSM frequency
    05-17-16 12:43 AM
  4. scrannel's Avatar
    T-mobile says my BB Passport will not work on the new cell towers. It worked last tuesday but it no longer work at my house but it does work on an old tower.

    What do I do now?

    Any ideas?
    I would call someone ELSE at T-mo and try to sort. Can you try your Passport SIM in another phone? Also agree, if something weird going on with a t-mo tower, when Raino wakes up he can likely sort. Hey Raino! Wake up call!
    05-17-16 08:26 AM
  5. Dunt Dunt Dunt's Avatar
    It's not a supported phone, so their system doesn't know what band to set for it sometimes. If you have another LTE device, try putting it's SIM card in the Passport. Or put the Passport's SIM in an already working device... then switch back.
    05-17-16 08:43 AM
  6. raino's Avatar
    If you had LTE before, but don't now--there's some kind of issue on TMO's end (and no, it's not "your phone doesn't work on the new towers.")

    If you never had LTE before, it's possible band 12 LTE could have gone up--but that shouldn't result in no signal; you should have the pre-LTE previously available.

    Tried rebooting your phone? Asking around other people on TMO if they're experiencing a similar outage?
    05-17-16 02:08 PM

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