[1980Called]

My passport is starting to get soooo glitchy. Crashing, slow to answer the call, slow to process. Getting sick of it.

Posted via CB10

[newfie1974]

back up.. factory reset.. load your back up. see if that helps

[1980Called]

I'll try the factory reset. Hope it helps. I need this device to work well.

Posted via CB10

[shawnreum]

I'll try the factory reset. Hope it helps. I need this device to work well.

Posted via CB10

First try the reload option on link.
Then try factory reset after that if reload doesn't work.

Posted via CB10

[Andy_bb_king]

Try a hard reset first before factory reset.

Presented to you by real phone - Passport

[1980Called]

Shawn, where is the link?

Posted via CB10

[Dave Bourque]

Shawn, where is the link?

Posted via CB10

He's talking about BlackBerry Link the software.

Z30STA100-5/10.3.2.680

[buffpatel]

Shawn, where is the link?

Posted via CB10

I think he meant to use the Blackberry Link software on a computer to reload your software on your phone. You can get the software on blackberry.com. Good luck!

[Dave Bourque]

I think he meant to use the Blackberry Link software on a computer to reload your software on your phone. You can get the software on blackberry.com. Good luck!

Plugging in the device to a computer should also automatically prompt to install it.

Z30STA100-5/10.3.2.680

[1980Called]

This all started with 10.1.3.1779

Posted via CB10

[1980Called]

When I updated my OS.

Posted via CB10

[Chris Degroote]

How is your device memory? A lot of space left. If not, clean up your device. Move everything that is possible to your sd memory.

Posted via CB10

[brookie229]

When I updated my OS.

Posted via CB10

If you install 10.3.2.2339 ALL your trouble will be forgotten!

[1980Called]

Where can I download 2339?

Posted via CB10

[1980Called]

I bet the memory does have something to do with it.


Posted via CB10

[The Big Picture]

OP you just need to back up, reload software and then restore. Use BlackBerry link software

Posted via CB10

[hxcellent]

I find after installing Google Play and bunch of Android apps, the phone runs significantly worse in term of battery and performance.

[anon(870071)]

My passport is starting to get soooo glitchy. Crashing, slow to answer the call, slow to process. Getting sick of it.

Posted via CB10

Time to do a backup and reset device back to factory! I've noticed with the PP that over time all those apps you install may corrupt the os. It's normal and you should do one about once a year with heavy usage!

It will make it run better, smoother, and faster!

 Passport SQW100-1 / leak 10.3.2.2204 Rogers Wireless Posted via CB

[Al moon]

Not sure what people use their friggin phones for, but I have had literally zero issues with my Passport since I got it. It's practically a perfect phone. Best device I've ever owned hands down.

Posted via CB10

thats what im saying wtf can you possibly have and do to the phone that it freezes and lags the damn thing has 3gb of ram

[dale-c]

I don't think it's a ram issue, probably filled the 32gb up. Buy an SD card and move stuff over or onto a PC.

Posted via CB10

[zombiecupcake]

I'm assuming you're new here. If you need straight-to-the-point help, follow this quick guide:

1) delete all unnecessary content on your phone, e.g. android/ infrequently used apps, music, etc (it's better to use an SD to store these in future)

2) perform a hard reset. Hold down both the volume up and down keys at the same time until the screen goes black, the LED glows red, and the BlackBerry logo appears on the screen, then release. Allow about 5 minutes for your device to reboot.

3) backup your stuff. Connect your phone to your PC, start up BlackBerry Link software, do a full backup.

4) install 10.3.2.2339. Judging by the sluggishness of your phone I recommend doing an autoloader, which wipes all data off your device and starts you fresh.
http://forums.crackberry.com/bb10-le...loader-927076/

http://forums.crackberry.com/bb10-le...l#post11757307

5) ?????

6) PROFIT!!

 = ♥ | 8220, 8530, 9670, 9810, Q10, Passport

[woodsfloyd]

Factory reset that's what I did and it's like a new phone again

Posted via CB10

[Trini-34]

My very first Passport was defective. But it was misbehaving from jump- it did not start acting up over time... I had to get it replaced, the replacement was 100% better, no issues at all. I am sorry for your frustrations, see if you can get it replaced, if it is still under warranty.

[kye2000]

As woodsfloyd said, a factory reset could fix it. Something I've done it before

Posted via my Passport running 10.3.2.2339

[willowbeast]

I'm assuming you're new here. If you need straight-to-the-point help, follow this quick guide:

1) delete all unnecessary content on your phone, e.g. android/ infrequently used apps, music, etc (it's better to use an SD to store these in future)

2) perform a hard reset. Hold down both the volume up and down keys at the same time until the screen goes black, the LED glows red, and the BlackBerry logo appears on the screen, then release. Allow about 5 minutes for your device to reboot.

3) backup your stuff. Connect your phone to your PC, start up BlackBerry Link software, do a full backup.

4) install 10.3.2.2339. Judging by the sluggishness of your phone I recommend doing an autoloader, which wipes all data off your device and starts you fresh.
http://forums.crackberry.com/bb10-le...loader-927076/

http://forums.crackberry.com/bb10-le...l#post11757307

5) ?????

6) PROFIT!!

 = ♥ | 8220, 8530, 9670, 9810, Q10, Passport

This... and thank you for answering the OP. Great reply!