1. jpwill's Avatar
    Recently I experienced my browser crashing which also knocked out two other apps that were open: BBM and CB. I thought this a tad bit odd and turned off the passport completely to reset. Two days later the same thing occurred. So I did a backup and then a factory reset. I only re-installed the contacts and accounts I use: email, wi-fi, etc. Suffice to say it has done it multiple times since then. I have plenty of RAM and tons of storage so I am somewhat at a loss. I don't know if this is also related but my battery life has evaporated as well. (Sidenote: There is no physical or liquid damage to the phone whatsoever!)

    Has anyone else experienced a crash? If so how did you resolve it? Should I take the phone back? This is becoming a tad bit annoying when using this device for research and work.

    Posted via CB10
    Larry Harper likes this.
    05-12-16 02:04 PM
  2. Dunt Dunt Dunt's Avatar
    Have you reinstalled any other background apps?

    If not I'd say it's a hardware issues, and take it back.
    05-12-16 03:06 PM
  3. jpwill's Avatar
    @Dunt Dunt Dunt... what background apps should I reinstall? I am game! Thanks!

    Posted via CB10
    05-12-16 03:20 PM
  4. ilperez1806's Avatar
    If ya have any android apps running? Would go to device manager and start closing apps one by one and find out what's causing the conflict

    Ismael Prez Jr
    BlackBerry Passport Se

    Posted via CB10
    05-15-16 09:22 AM

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