1. glenn siegrist's Avatar
    I connected my passport to my computer this morning and got a pop up saying software update is available. Ok I update after the reboot the PP is set to factory settings?!! what gives? All my apps that I have set up and email accounts are gone. Is there a way to get the phone back to pre update status? Is this going to happen every time I have a update from BB. I'm new to this OS as I was a previous iOS user.
    10-28-15 08:25 AM
  2. paulwallace1234's Avatar
    Did you run a backup? I'd check the backup section of BlackBerry Link and see if you have one

    And no it doesn't normally do that, something probably went tits up

    Posted via CB10 v....not telling
    SeeBeeEss likes this.
    10-28-15 08:31 AM
  3. glenn siegrist's Avatar
    Thanks for the quick response. I did have a back up from a week ago so I was able to get the phone back up minus things like home screen wall paper. I'll make sure I have a recent update on file before making updates in the future. Still loving this OS and phone!
    SeeBeeEss and paulwallace1234 like this.
    10-28-15 09:16 AM

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