1. Radim B's Avatar
    Hello everyone here!

    I have just recently upgrade from Classic to Passport. I love the phone and I am very happy with it. What concerns me the most is randomly loosing some text messages. Complete thread have gone missing and I am not able to get it back. I am using the phone just for a business purposes and every single conversation with a customer is important and loosing it is absolutely no acceptable. Would you be please able to sort it out this issue? If it can be fix.......

    Thank you for any comment

    Radim
    11-04-16 06:39 AM
  2. Farzeen25's Avatar
    Which OS version are you running.?

    Posted via the king of smartphones - Blackberry Passport ;-)
    11-04-16 07:25 AM
  3. Edijs Benoit's Avatar
    I had that problem when on right top corner my check box was on to delete messages, emails etc. I unchecked it and never happened again

    Posted via CB10
    11-04-16 02:57 PM
  4. Radim B's Avatar
    Thank you for your replies!

    I am running the latest software - no update available.

    Could you be please more specific? "I had that problem when on right top corner my check box was on to delete messages, emails etc. I unchecked it and never happened again "

    Thank you!
    11-04-16 07:48 PM
  5. shezalex's Avatar
    I had the same problem. I found that it is too easy in both texts and emails to select the box on the top right hand of the screen that brings up the delete basket. I kept deleting whole text message discussions and emails including some very important ones. I resolved the problem in emails by adjusting the settings so that the right top tick does not allow you to delete. I can only save or flag the emails now if I accidentally select that option in the top right. It's a pain when I actually want to delete as it now takes several steps. Unfortunately you cannot not alter the same setting for sms and so I still sometimes delete texts I want to keep. Sometime I spot it and hit undo before its too late but not often tbh. I love my Blackberry Passport and have used various handsets over the years but it's this kind of sloppiness in software war that is really frustrating. Hope this assists.
    11-05-16 01:35 PM
  6. Radim B's Avatar
    Thank you Shezalex, could you please guide me how to adjust the settings so that the right top tick does not allow you to delete? Does it mean that I delete them by myself accident by accident I do not even jnow about it??

    Thank you very much
    11-06-16 04:15 AM
  7. shezalex's Avatar
    Hi, this is how I changed the settings :

    "You can change your settings for the actions that appear in the list view.

    In the BlackBerry Hub, tap > > Display and Actions.
    Under Hub Instant Actions, do one of the following:
    In the Email Action 1 drop-down list, tap File or Flag.
    In the Email Action 2 drop-down list, tap File, Flag, or Delete."

    See this link https://help.blackberry.com/en/black...99787425.html:

    Hope I helps.
    11-06-16 05:50 PM
  8. Radim B's Avatar
    Thank you very much!
    11-07-16 12:43 AM
  9. The_Passporter's Avatar
    Hi, this is how I changed the settings :

    "You can change your settings for the actions that appear in the list view.

    In the BlackBerry Hub, tap > > Display and Actions.
    Under Hub Instant Actions, do one of the following:
    In the Email Action 1 drop-down list, tap File or Flag.
    In the Email Action 2 drop-down list, tap File, Flag, or Delete."

    See this link https://help.blackberry.com/en/black...99787425.html:

    Hope I helps.
    Thanks for the directions. I was also trying to find where I saw that and found again thanks to you. I checked out the flag option but must say that being able to delete a notification or email after viewing it immediately after is a gift. I use that garbage can all the time, I guess I'm just more aware and careful cause it's rare that I delete anything by accident.
    Thank you

    Posted via CB10
    11-08-16 06:34 AM

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