[CUSI911]

I use Mac and the reason why I was not able to connect my Z10 was Firewall.

Posted via CB10

[Carjackd]

The other issue may be if you are running itunes

Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.

To rename the iTunesPrefs.xml file;
Turn on Show hidden files and folders
Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
Rename the iTunesPrefs XML file file to iTunesPrefs.old

[anon(3732391)]

Well, Jackd... I fully agree with your techniques but a friend said he lost you at the "issue MAY be....."
while RG simply unblocked the firewall.

( I'm just bringing this up for a friend.) he paid me!

[Khai Lang]

Well, as the title says, I'm slowly losing confidence in Blackberry! Why? Well, for starters, there was a time that one could connect their BlackBerry to a computer and perform the most simple task,...and that is - backup the device! Not any more! The last time I was able to backup my Passport was in January 2017! After I installed v10.3.2.1463, the device would not even be recognized over USB! :-(

So, I visit here and read a few posts regarding how folks are dealing with Link recognizing BB10 devices. So, today, I uninstalled BB Link,...Restarted my PC,....and reinstalled. I was able to sync my photos and Contacts/Calendar to my PC. That's it. Upon seeing that I had connectivity, I was sure that I'd be able to backup the device! But no,....I get the message that basically states the device is not connected! Yeah,...Right!

Note, I have a leaked version of 10.3.3.1463 installed and get a notice to update the OS to 10.3.3.1463! LOL! What gives???

Now, the most important thing I need on my device is my Password Keeper,....as it has every Password and User profile setup on many of my accounts,...data,....apps,...SAT radio, data, etc.

So, I'm like stuck between a rock and a hard place!,...as my Passport is literally worth it's weight in gold to me,...if not more!

I love the story and movie of 127 hours Aron Ralston. It is so motivated.

Posted via my BlackBerry Classic

[S1lv1o]

Every time I read the title on this thread I can't avoid thinking you've got way more patience than everyone else... It's like saying I'm slowly losing patience in candles, might try those new fangled electric bulbs...

[anon(3732391)]

Every time I read the title on this thread I can't avoid thinking you've got way more patience than everyone else... It's like saying I'm slowly losing patience in candles, might try those new fangled electric bulbs...