1. herculesinwyoming's Avatar
    Today is day 4 since i ordered and today i finally have an update with an expected delivery date of 11/18. so if thats correct it will be 11 days to deliver a package 1200 miles. Is that normal time to ship a phone for the company? Im not impressed.
    11-10-14 12:42 PM
  2. mister2d's Avatar
    Today is day 4 since i ordered and today i finally have an update with an expected delivery date of 11/18. so if thats correct it will be 11 days to deliver a package 1200 miles. Is that normal time to ship a phone for the company? Im not impressed.
    Sounds like the default shipping option of FedEx with SmartPost (in the US). Which means, Fedex does the bulk of the legwork delivering, but then hands it off to the USPS for the 'last mile'. To me, it's the worst shipping option available. I wish they mention Smartpost in the dropdown.
    herculesinwyoming likes this.
    11-10-14 01:05 PM
  3. Coraya's Avatar
    I ordered directly from amazon on November 1st. It shipped November 5th and arrived at my door on the 7th of November. A week total. Ordering from shop blackberry is a mistake given that they use digital river. At least that's what I read around these forums. I've never purchased anything through shop blackberry before so I wouldn't know 100% but given what I hear around here, avoid them from now on.

    Posted via unlocked PASSPORT
    herculesinwyoming likes this.
    11-10-14 01:28 PM
  4. RafiqK's Avatar
    I ordered on November 4th from shopblackberry and I got shipping confirmation today and will be at my door tomorrow :


    shop blackberry shipping.-img_20141110_134702.png

    Posted via my BlackBerry Passport - 10.3.0.908 - WIND Mobile
    herculesinwyoming likes this.
    11-10-14 01:33 PM
  5. okanagan's Avatar
    I ordered my Passport on the 4th of Nov. Receive the shipping noticed on the 8th. I just got from FedEx around 11:00 am Monday, but my package missing the screen protector that I have ordered, yes this is Digital River, let me tell you I will never order anything from shop Blackberry again ever.

    Posted via CB10
    herculesinwyoming likes this.
    11-10-14 01:56 PM
  6. herculesinwyoming's Avatar
    11-10-14 02:07 PM
  7. anon(679606)'s Avatar
    Today is day 4 since i ordered and today i finally have an update with an expected delivery date of 11/18. so if thats correct it will be 11 days to deliver a package 1200 miles. Is that normal time to ship a phone for the company? Im not impressed.
    My order entered 11/04 & posted by BB on 11/05 but the box didn't leave the BB shipping dock until 11/10 per fedex ...BB sent an email enticement to complete the order for 2 day shipping ...however, despite having followed the instructions & the link in the email, it went "fedex smart-post" and now shows expected delivery 11/18 ...meantime, a sd card and sleeve from amazon are already here... why is BB intent on such disgraceful treatment of customers ??
    herculesinwyoming likes this.
    11-10-14 03:48 PM
  8. oilgeo10's Avatar
    I ordered my Passport on the 4th of Nov. Receive the shipping noticed on the 8th. I just got from FedEx around 11:00 am Monday, but my package missing the screen protector that I have ordered, yes this is Digital River, let me tell you I will never order anything from shop Blackberry again ever.

    Posted via CB10
    It sure makes one wonder, shopblackberry is one of the poorest e-commerce websites that I have come across in quite a while. Even the invoices barely look legitimate. What's up with shopping the BlackBerry.ca site and getting invoice confirm messages from BlackBerry US Customer Service?? The only way to explain it is BB's real need to cut costs and it must have contracted Digital River for next to nothing. But you think that there would be at least one person employed with BlackBerry who would be monitoring it??
    herculesinwyoming likes this.
    11-10-14 04:19 PM
  9. jskerutis's Avatar
    Ordered from Amazon on the 6th and received on the 8th. Very happy with the turn around
    11-10-14 04:44 PM
  10. Coraya's Avatar
    My order entered 11/04 & posted by BB on 11/05 but the box didn't leave the BB shipping dock until 11/10 per fedex ...BB sent an email enticement to complete the order for 2 day shipping ...however, despite having followed the instructions & the link in the email, it went "fedex smart-post" and now shows expected delivery 11/18 ...meantime, a sd card and sleeve from amazon are already here... why is BB intent on such disgraceful treatment of customers ??
    You're really buying from digital river. Why blackberry doesn't take care of the selling of their own devices and shipping I couldn't tell you. Don't put the blame completely on blackberry

    Posted via unlocked PASSPORT
    11-10-14 05:16 PM
  11. hpjrt's Avatar
    When I ordered my Passport on launch day from Shop Blackberry (Digital River) it shipped that day from the US and arrived at my home in SW Ontario the next day. FedEx did the delivery. I didn't pay for "next day" delivery.

    The experience with DR was very positive.

    Posted from my BlackBerry Passport
    herculesinwyoming likes this.
    11-10-14 05:59 PM
  12. RafiqK's Avatar
    When I ordered my Passport on launch day from Shop Blackberry (Digital River) it shipped that day from the US and arrived at my home in SW Ontario the next day. FedEx did the delivery. I didn't pay for "next day" delivery.

    The experience with DR was very positive.

    Posted from my BlackBerry Passport
    This is because they had the stock.

    The problem was when they didn't have stock..they still allowed people to purchase which created a huge Back Log that they were not prepared for.

    But all in all glad you had a good experience because many people here have not due to their poor judgment.



    Posted via my BlackBerry Passport - 10.3.0.908 - WIND Mobile
    11-10-14 06:04 PM
  13. herculesinwyoming's Avatar
    Usually i am pretty patient but this is taking forever.
    shop blackberry shipping.-screenshot_2014-11-12-11-02-03.png
    11-12-14 12:07 PM
  14. jupiter8's Avatar
    It's worth a few bucks to ship overnight. Got mine from Amazon exactly 25 hours after ordering it for 24 dollars shipping. Why save a few bucks and wait?

    Posted via CB10
    11-12-14 01:30 PM
  15. herculesinwyoming's Avatar
    was never offered as an option
    11-12-14 01:42 PM
  16. jupiter8's Avatar
    Okay, must suck waiting. But rest assured the Passport is indeed worth it. Day two on mine and loving it more and more. Good luck on it showing up soon.

    Posted via CB10
    11-12-14 07:44 PM
  17. Maximus65's Avatar
    Ordered z30 November 4, delivered today. 8 days in total.

    Acceptable to me.

    Posted by the indomitable Zed Ten.
    11-12-14 07:54 PM
  18. Bonnie Bonzai's Avatar
    Hi all here is my info dealing with ShopBlackBerry and Digital River.

    Oct 31 ordered a Q5 for my brother, received it Nov.4th (awesome just 4 days)

    Nov 11 ordered a Passport for me receiving it today Nov 14 (that's just 3 days) both times I used Paypal.

    So so far, I have no complaints (oh I'm in Delta BC so it had to come across the States as well)

    Posted via CB10
    11-14-14 12:25 PM

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