12-10-15 11:18 AM
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  1. vhl71's Avatar
    vhl71
    A good story - bought a passport SE on Kijiji, device only a month old. After a day or two, I noticed that the power button is almost Flush with the frame making it difficult to press. Called shop BlackBerry and mentioned this and they asked for the PIN of the device and that's it. A RMA was created and a new replacement unit has been shipped via FedEx. I just need to return my phone Using the return envelope.

    Pretty good service I thought!!
    12-09-15 05:14 PM
  2. anon(1852343)'s Avatar
    anon(1852343)
    You must work for them

    Blackberry Passport Running 10.3.2.2813
    zephyr613 and andy957 like this.
    12-09-15 05:17 PM
  3. vhl71's Avatar
    vhl71
    Originally Posted by rebroker2009
    You must work for them

    Blackberry Passport Running 10.3.2.2813
    Nope.
    12-09-15 05:20 PM
  4. diego.roscetti's Avatar
    diego.roscetti
    Isn't the power button supposed to be flush on the SE. Mine is flush and I have no troubles pressing the button.

    Posted via CB10
    12-09-15 05:22 PM
  5. beamolite's Avatar
    beamolite
    I hardly touch the power button on my Passport.

    Posted via CB10
    12-09-15 05:35 PM
  6. vhl71's Avatar
    vhl71
    Originally Posted by diego.roscetti
    Isn't the power button supposed to be flush on the SE. Mine is flush and I have no troubles pressing the button.

    Posted via CB10
    Don't know. I'll check out the new unit when I get home and let you know. They did ask me for the pictures of my current unit via email showing the power button which I've sent. So they must have known this issue from others
    12-09-15 05:37 PM
  7. evodevo69's Avatar
    evodevo69
    This digital river?

    Or was it BlackBerry

    #qwerty #glassweave #darkhorse
    12-09-15 05:50 PM
  8. nomi1978's Avatar
    nomi1978
    I had a pretty good replacement experience with them as well. First they wanted me to send in my phone. And then on their own said they would do an advanced exchange. I was happy with the service.

    Posted via the CrackBerry App for Android
    12-09-15 05:53 PM
  9. mad_mdx's Avatar
    mad_mdx
    Originally Posted by evodevo69
    This digital river?

    Or was it BlackBerry

    #qwerty #glassweave #darkhorse
    BlackBerry's technical support.
    12-09-15 07:12 PM
  10. Trunkton's Avatar
    Trunkton
    The SE's power button is flush onpurpose.

    Posted via CB10
    bigedschukar likes this.
    12-09-15 08:39 PM
  11. vhl71's Avatar
    vhl71
    Just got my new replacement device setup. The power button is a little bit out compared to my old passport. Little better to press. Other than that , I got a newer device which is great. Will send the old one back in a couple of days after making sure the new one has no issues.

    Thanks BlackBerry!!

    Posted via CB10
    12-09-15 10:43 PM
  12. diego.roscetti's Avatar
    diego.roscetti
    Originally Posted by vhl71
    Just got my new replacement device setup. The power button is a little bit out compared to my old passport. Little better to press. Other than that , I got a newer device which is great. Will send the old one back in a couple of days after making sure the new one has no issues.

    Thanks BlackBerry!!

    Posted via CB10
    How did you get your replacement device so quickly. It took 2 weeks for BlackBerry to send me a replacement Priv (which I am selling).

    Posted via CB10
    12-10-15 06:12 AM
  13. gravesend60's Avatar
    gravesend60
    I never really have to press power button.

    Blackberry Passport
    12-10-15 06:41 AM
  14. Stomps01's Avatar
    Stomps01
    Mine sticks up about 1/32 of an inch (maybe 1/64) and I find that perfect. Any more and I would be pressing it by mistake... it is low enough that I can slide my finger over it without it pressing. Which to me is the perfect height.

    Posted via CB10
    12-10-15 09:49 AM
  15. vhl71's Avatar
    vhl71
    Originally Posted by diego.roscetti
    How did you get your replacement device so quickly. It took 2 weeks for BlackBerry to send me a replacement Priv (which I am selling).

    Posted via CB10
    Sent via FedEx. Got it within 48 hours. Great service. Really impressed

    Posted via CB10
    12-10-15 11:18 AM
« Scrolling issue | Dilemma About My Passport, can I get some help? »

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