1. RichardHBB's Avatar
    Brand new Passport SE, no SIM installed, connected to my wifi. Did not log into BBID yet. It automatically checked for software updates, told me 10.3.2.2836 was available (and mandatory) - naturally, I chose to update.

    It got through downloading and installing, then prompted for restart. On restart the progress indicator has reached 100% if I touch the screen, but it's stuck on the text at the bottom alternating between "Finalizing device setup" and "Installing updates" ...

    It's been like this a good 15 minutes, which is considerably longer than I remember 2836 taking on either of my Z30's. Really don't want to try powering it down yet as I figure the results could be unpredictable.

    Any ideas?

    EDIT - as a side note, I set up my other one (bought 2) and only changed my method slightly - finished going through setup and cancelled the automatic update. Restarted the phone 1 time and then manually updated the OS. The step where the first phone is still stuck, the second phone finished around 5 minutes. First one still stuck...second one updated successfully.

    Thanks,
    Richard
    Last edited by RichardHBB; 11-27-16 at 09:01 AM.
    11-27-16 08:08 AM
  2. AshokGov's Avatar
    I hope the Update for the 1st Phone completed successfully! I did the same thing earlier today with a OG - no SIM and no BBID - just used WiFi. It went through the Download, Install and Update Process for 2836 and I accepted the restart request, when prompted. The last step, after reaching 100%, took some time - I think it was lesser the 15 minutes and then went to the Home Screen and displayed a message of successful completion.
    11-27-16 09:02 AM
  3. RichardHBB's Avatar
    About 5 minutes on the second phone for it to complete the restart - after it reached 100% on the boot process.

    For the first phone, at the 30 minute or so mark I decided it's either going to be OK with a power cycle or it's getting sent back anyway, so I shut it off and restarted it. When it came back up, it took that same 5 minutes or so, announced the update completed, and seems fine.

    Go figure!

    Richard
    11-27-16 09:14 AM
  4. AshokGov's Avatar
    Well - good to know that it seems to have successfully updated! All the best with your 2 new 'buddies'!!
    11-27-16 09:52 AM
  5. AshokGov's Avatar
    Incidentally, how did you execute the Power Cycle - with the Power Button or with the Up/Down Volume Buttons?
    11-27-16 09:53 AM
  6. RichardHBB's Avatar
    The phone was still showing the boot process on the screen, so I didn't bother with the volume buttons - didn't know if they would do anything. I just held the power button until it turned off.

    Richard
    11-27-16 10:10 AM
  7. AshokGov's Avatar
    Ok, thanks!
    11-27-16 11:24 AM

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