09-10-15 06:56 PM
40 12
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  1. samtronswt's Avatar
    Anybody else have this issue?

    The back black part that holds in the battery, one side doesn't make any noises lightly pressed where one side kind of clicks in and you can see it moving when lightly pressed on the edge.

    If you face the passport down on its screen with the rear facing you, press on the right edges anywhere lightly and it's firm. I press on the left edges lightly and it makes a light clicking noise slightly moving in and out.

    Is that something I should be worrying about? I'm probably just over exaggerating these small things cause it's a new device but just want to make sure.

    Posted via Passport SE
    09-06-15 06:26 PM
  2. Bla1ze's Avatar
    Nope, nothing like that on either of mine.
    09-06-15 06:28 PM
  3. samtronswt's Avatar
    Posted via Passport SE
    09-06-15 06:36 PM
  4. samtronswt's Avatar
    Nope, nothing like that on either of mine.
    Should I be contacting them for an exchange?

    Posted via Passport SE
    topj0lly likes this.
    09-06-15 06:37 PM
  5. Gus's Avatar
    Should I be contacting them for an exchange?

    Posted via Passport SE
    If it bothers you, like it would bother me. I would exchange it. After a certain time period, you may be stuck with it. Ultimately it's up to you. Good luck.

    Posted via CB10
    Superfly_FR likes this.
    09-06-15 06:57 PM
  6. samtronswt's Avatar
    If it bothers you, like it would bother me. I would exchange it. After a certain time period, you may be stuck with it. Ultimately it's up to you. Good luck.

    Posted via CB10
    The thing is I had a custom screen protector on it, so it would suck to lose that as I drove 1.5 hrs to have it done. I only wonder if more issues would happen overtime

    Posted via Passport SE
    09-06-15 07:30 PM
  7. Gus's Avatar
    The thing is I had a custom screen protector on it, so it would suck to lose that as I drove 1.5 hrs to have it done. I only wonder if more issues would happen overtime

    Posted via Passport SE
    It's your decision. But a creaky back cover would bother me. It's a hassle to return it to shop BlackBerry that's for sure.

    Posted via CB10
    09-06-15 07:34 PM
  8. ChrisAmbrose's Avatar
    Got this issue on my black pp, just to the bottom left of the rear camera module. It's never affected performance, so I don't mind it.

    PassportSQW100-1/10.3.2.2204
    09-06-15 07:40 PM
  9. dusanvn's Avatar
    Same here.

    And I also have another, similar problem with the top part of the glass on the front face. It doesn't hold well to the body (the black part under). Obviously QA problem.

    Sadly, I've tried to reclaim it at the shop but, they refused to take any responsibility on it.
    09-06-15 09:34 PM
  10. AYC2112's Avatar
    Mine is solid and doesn't have that issue. If yours is like that I would exchange it.

    Posted via CB10
    09-06-15 10:10 PM
  11. kertong's Avatar
    mine does this i'd rather deal with it than go through an exchange and be passport-less haha. if it gets worse I figure a little surgery with some black silicone rtv will quiet it up real nice..

    Blackberry Passport SE, iPhone 5S, Lumia 1020, HTC One M8
    09-06-15 11:44 PM
  12. tw1g_007's Avatar
    Time to get an exchange and I would do so immediately before it gets worse or your warranty expires.

     вιaсĸвεггч PP Silver Edition via CB10 (AT&T OS 10.3.2.2339)
    09-07-15 12:27 AM
  13. NG888's Avatar
    It happened with me when I first got the device, and then seems to have gone away somehow.



    Posted via CB10
    09-07-15 11:19 AM
  14. blackbird666's Avatar
    Negative!!! Nothing like that with my device.

    Passport 
    09-07-15 11:20 AM
  15. TrueNorthStar's Avatar
    My first SE had this problem and I sent it back

    Posted via CB10
    09-07-15 01:09 PM
  16. Stephen Green's Avatar
    No prolems with mine. Got direct from BlackBerry Shop. Early August. Great machine totally solid build.

    BlackBerry Passport SE on Rogers in Victoria BC Canada to CB 10
    09-07-15 03:17 PM
  17. langbanger's Avatar
    Hey I always heard the click..My back Corner is loose and clicky on both sides. Probably 2" in middle on both sides. Always heard a click when I picked up the phone. Didn't realize how loose until this post and that was an issue. I'll call them tomorrow



    Posted via CB10
    09-07-15 03:25 PM
  18. samtronswt's Avatar
    I have 2 days to decide if I want to send it back, I don't know what to do though cause I'm not sure how long I can manage without the passport away from me

    Posted via Passport SE
    09-07-15 09:45 PM
  19. tw1g_007's Avatar
    I have 2 days to decide if I want to send it back, I don't know what to do though cause I'm not sure how long I can manage without the passport away from me

    Posted via Passport SE
    You don't know what to do? THIS IS A VERY SERIOUS SITUATION! You might as well worsen your Passport's current condition by procrastinating and voiding your warranty. Send it in for an exchange now! Stop second guessing yourself.

     вιaсĸвεггч ᕵαssρσяτ SE via CB10 (AT&T OS 10.3.2.2339)
    09-08-15 08:46 AM
  20. samtronswt's Avatar
    You don't know what to do? THIS IS A VERY SERIOUS SITUATION! You might as well worsen your Passport's current condition by procrastinating and voiding your warranty. Send it in for an exchange now! Stop second guessing yourself.

     вιaсĸвεггч ᕵαssρσяτ SE via CB10 (AT&T OS 10.3.2.2339)
    How would that void warranty though?

    Posted via Passport SE
    09-08-15 10:14 AM
  21. texn884's Avatar
    wow just send it back or keep it.

    Where did you get your screen protector made? Maybe that person could sell more to us PP users
    09-08-15 10:49 AM
  22. Superfly_FR's Avatar
    No issue here (evaluation device, went already in many hands).
    +1 for the exchange, now.
    09-08-15 11:25 AM
  23. samtronswt's Avatar
    wow just send it back or keep it.

    Where did you get your screen protector made? Maybe that person could sell more to us PP users
    Ghost armour custom cut it in toronto for the passport using an iPad mini screen protector

    Posted via Passport SE
    09-08-15 12:57 PM
  24. samtronswt's Avatar
    I should add, I'm trying to back up my device before sending it in but it won't recognize on any of the pc/laptops I've tried it on (3) in total.

    What could I do or what am I doing wrong? I open blackberry link and it just doesn't recognize my phone.

    Posted via Passport SE
    09-08-15 01:05 PM
  25. texn884's Avatar
    I had one of those on my Z30 it was cut like that and i did not like it to much went with a Tempered Glass one and now the Z30 is in someone elses hands enjoying it
    09-08-15 01:06 PM
40 12

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