1. Rajusa24's Avatar
    Hi folks anyone faced screen lifting issues?
    Any one can suggest to resolve that and my phone is in warranty period

    Blackberry Passport SQW100-1
    11-02-17 06:40 PM
  2. brookie229's Avatar
    A search here in CB forums will get you a few hits on this problem. Here is one: https://forums.crackberry.com/blackb...d-fix-1034828/ . There are other threads also.
    11-02-17 06:44 PM
  3. iled's Avatar
    If it still is under warranty period, just contact blackberry directly before attempting anything else.
    11-02-17 07:56 PM
  4. brookie229's Avatar
    ^^^^^I knew I forgot something^^^^^ This!
    11-02-17 08:15 PM
  5. thp007's Avatar
    I have the same issue and contacted BlackBerry. They said they don't have any more passports in stock. They offered me a Priv or Leap. I decided to try Priv but I sent it back. I just couldn't adopt to it. I think I can live with the screen lift. It sticks out about a milimeter of the bazel across the top.

    Posted via CB10
    11-03-17 05:27 AM
  6. Moon_Man's Avatar
    I have the same issue and contacted BlackBerry. They said they don't have any more passports in stock. They offered me a Priv or Leap. I decided to try Priv but I sent it back. I just couldn't adopt to it. I think I can live with the screen lift. It sticks out about a milimeter of the bazel across the top.

    Posted via CB10
    You could just sell the priv an get a new Passport lol

    Posted with my  BlackBerry Passport SE™
    11-03-17 07:56 AM
  7. thp007's Avatar
    I tried I posted it on Kijiji for 10 days but I didn't get even 1 respond so I sent it back to blackberry.

    Posted via CB10
    11-03-17 08:10 AM
  8. Rajusa24's Avatar
    I have the same issue and contacted BlackBerry. They said they don't have any more passports in stock. They offered me a Priv or Leap. I decided to try Priv but I sent it back. I just couldn't adopt to it. I think I can live with the screen lift. It sticks out about a milimeter of the bazel across the top.

    Posted via CB10
    Hey am in Saudi Arabia how can I contact blackberry directly.
    I searched no other show rooms near to me

    Blackberry Passport SQW100-1
    11-03-17 02:30 PM
  9. Rajusa24's Avatar
    I tried I posted it on Kijiji for 10 days but I didn't get even 1 respond so I sent it back to blackberry.

    Posted via CB10
    How can I send it to blackberry

    Blackberry Passport SQW100-1
    11-03-17 02:31 PM
  10. thp007's Avatar
    This is contact name that I dealt with. When you call this number it will prompt you to the correct department. I hope it helps.

    Rina
    RMA Representative
    BlackBerry
    Tel:
    NA Toll Free: 1-877-255-2377
    UK Toll Free: 0808 100 7466
    Europe: +44 1753 558400
    Worldwide: +1-647-426-1108
    Email: help@blackberry.com
    Web: www.blackberry.com
    ref:_00D36b9zz._50036HiIST:r

    Posted via CB10
    Qorax likes this.
    11-03-17 02:43 PM
  11. Rajusa24's Avatar
    This is contact name that I dealt with. When you call this number it will prompt you to the correct department. I hope it helps.

    Rina
    RMA Representative
    BlackBerry
    Tel:
    NA Toll Free: 1-877-255-2377
    UK Toll Free: 0808 100 7466
    Europe: +44 1753 558400
    Worldwide: +1-647-426-1108
    Email: help@blackberry.com
    Web: www.blackberry.com
    ref:_00D36b9zz._50036HiIST:r

    Posted via CB10
    Thanks a lot

    Blackberry Passport SQW100-1
    11-03-17 10:35 PM
  12. LSDBerry's Avatar
    Screen Lift™ is a feature of many genuine BlackBerry devices.

    Posted via CB10
    11-04-17 07:20 AM
  13. Raju Kannan's Avatar
    This is contact name that I dealt with. When you call this number it will prompt you to the correct department. I hope it helps.

    Rina
    RMA Representative
    BlackBerry
    Tel:
    NA Toll Free: 1-877-255-2377
    UK Toll Free: 0808 100 7466
    Europe: +44 1753 558400
    Worldwide: +1-647-426-1108
    Email: help@blackberry.com
    Web: www.blackberry.com
    ref:_00D36b9zz._50036HiIST:r

    Posted via CB10
    What they suggested ?they fixed that or replaced the device
    11-06-17 12:55 AM
  14. Raju Kannan's Avatar
    Screen Lift™ is a feature of many genuine BlackBerry devices.

    Posted via CB10
    Eventhough I noticed in some apple series also. The screen got popped up due to over Heat because the usage of android apps
    11-06-17 12:57 AM
  15. Raju Kannan's Avatar
    Thanks a lot

    Blackberry Passport SQW100-1
    I contacted the seller they took via Courier service. May be they will fix and send it back.
    11-06-17 04:13 AM
  16. thp007's Avatar
    What they suggested ?they fixed that or replaced the device

    They gave me a choice to replace it with priv or Leap as they don't have passport in stock anymore. I chose priv and tried it for 10 days but I could not adopt to it and send it back. Now I am waiting for their response as they're waiting for the repair department to approve the return.

    Posted via CB10
    11-06-17 05:23 AM
  17. Raju Kannan's Avatar
    They gave me a choice to replace it with priv or Leap as they don't have passport in stock anymore. I chose priv and tried it for 10 days but I could not adopt to it and send it back. Now I am waiting for their response as they're waiting for the repair department to approve the return.

    Posted via CB10
    Thats good hope they will give u you good feedback. how long u used Passport my passport is almost a year old
    11-06-17 05:27 AM
  18. thp007's Avatar
    It was almost a year since when they send the replacement. I bought it on Sep 21 so the warranty is over. It took them about 3 or 4 weeks to send me the replacement. In the email they sent me they said that they will contact me when the repair department will check the return and approve it.

    Posted via CB10
    11-06-17 05:32 AM
  19. Rajusa24's Avatar
    It was almost a year since when they send the replacement. I bought it on Sep 21 so the warranty is over. It took them about 3 or 4 weeks to send me the replacement. In the email they sent me they said that they will contact me when the repair department will check the return and approve it.

    Posted via CB10
    I sent back to the seller and they replied that the mobile is ok. They sent back but the display is loose in the right corner. i am residing in saudi arabia and there is no proper place for blackberry services.
    11-14-17 07:23 AM
  20. thp007's Avatar
    The screen lift is not ok as it should be even with the bazel. Mine has the lift across the top but most on the right side. When I press on the screen it goes down and when I slide my finger from the bazel down it's align flat evenly with the bazel but it comes out back within a few seconds. It's not getting any worse but it drives me crazy. I am still waiting for blackberry to contact me as to what is the next step. They confirmed that they received the replacement unit back and are in a process of checking it to make sure it’s ok and then will let me know what is the next step.

    Posted via CB10
    11-14-17 07:57 AM
  21. Raju Kannan's Avatar
    The screen lift is not ok as it should be even with the bazel. Mine has the lift across the top but most on the right side. When I press on the screen it goes down and when I slide my finger from the bazel down it's align flat evenly with the bazel but it comes out back within a few seconds. It's not getting any worse but it drives me crazy. I am still waiting for blackberry to contact me as to what is the next step. They confirmed that they received the replacement unit back and are in a process of checking it to make sure it’s ok and then will let me know what is the next step.

    Posted via CB10
    I contacted blackberry help on twitter.Finally I found something that I can get a reply from blackberry. Their final question is any know person in US. but I don't anyone in US. may be they want me to sent the device.
    11-16-17 02:38 PM
  22. Raju Kannan's Avatar
    If it still is under warranty period, just contact blackberry directly before attempting anything else.
    Contacted but no proper service point in Saudi Arabia. one year warranty is remaining on mu device.
    11-16-17 02:39 PM

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