1. MTBro's Avatar
    Recently my Passport screen has been going black. Anytime I open an app, address book, Remember just about anything the screen will open to a black screen. When I minimize it, it shows the app is open but when I reopen it to a full screen it goes back to a black screen. So I have to close the app completely and reopen it sometimes twice before it will show up. I tried soft and hard resets with no luck. I run no sideloaded apps or Amazon apps. This is a purely business phone. No movies, music or social media on this phone. Also it's an ATT phone. Any ideas?

    Blackberry Passport
    05-16-15 01:51 PM
  2. Bla1ze's Avatar
    What OS is it on?
    05-16-15 03:38 PM
  3. andy957's Avatar
    Just want to confirm out of curiosity whether you installed Google Play using cobalt's instructions? If so that could be the issue. It was with mine. After removing everything from that installation I no longer get the black screen. I know you say no sideloaded apps etc but just checking.

    Posted via CB10
    05-16-15 04:01 PM
  4. MTBro's Avatar
    I have 10.3.1.1372 OS and no Google play

    Blackberry Passport
    05-16-15 06:40 PM
  5. The_Passporter's Avatar
    Have you wiped it and started over? If you can't have your IT department do it. If they can't fix then tell them to give you another phone

    Posted via CB10
    05-17-15 08:46 AM
  6. Stomps01's Avatar
    That reminds me of the screen flicker days. Mine either went black or flickered. Do a hard reset.

    Posted via CB10
    05-17-15 10:45 AM

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