1. khalbleib's Avatar
    I am having an issue with my Blackberry Passport.

    When I make a call and put it to my ear, the display goes blank like it is supposed to. However if someone answers instead of staying black, it lights up and all the keys are active and my face will hit the speaker or end, or mute, etc.

    What I have to do is wait for the person to answer hold the phone away and then bring it back to my ear to blank out the screen so I can talk without the worry of activating other keys.

    Any advice on how to correct? Should I reload the o.s.? I have an unlocked phone. About 2 months old. I have Tmobile service.
    12-04-14 08:47 PM
  2. Jamie Wooten's Avatar
    I can't help you out but maybe you should let everyone know what OS you are running right now. Good luck in finding an answer.

    Posted via CB10
    12-04-14 08:56 PM
  3. amathtools's Avatar
    I have two in our household, and both were doing same thing. A guy in another thread recommended doing a hard reset (lock screen -vol up/down until BlackBerry logo appears). I have performed this on both devices 2 days ago, and seems to have corrected the issue. Hope it works. I was ready to get rid of it.

    Posted via CB10
    12-04-14 09:39 PM
  4. khalbleib's Avatar
    The O.S. is

    Model SQW100-1
    12-04-14 09:41 PM
  5. khalbleib's Avatar
    Going to try the Hard Reset. We will see if that helps.
    12-04-14 09:42 PM

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