03-03-15 01:17 PM
77 123 ...
  1. cespinal's Avatar
    Just left a AT&T store in NYC and while I was there I saw a customer returning a Passport trying to decide between Android and Apple. I approached the individual and asked him why he was returning the phone while conspicuously placing my Red Passport on the table to intrigue him. He was in awe when he saw mine and asked to handle it for a bit which I gladly allowed. So he continued to tell me his reasons for returning the phone which were; flickering, and not liking to have to press the virtual number button to access numbers and symbols, he had it for a week or so and could not get used to it. I asked.. that's it? He clearly had no idea as to the power of the phone, so I began my walk-through with him I first explained to him that the flickering was a software issue and it was being addressed soon then I proceeded to show him the swipe down for the numbers and symbols keys and he was amazed, I continued with the Hub and color coding of accounts, reader mode in the browser etc. I was there with him for 40mins! I sold him when I told him the phone supported wireless charging and showed him how to use the phone as a drive as he mentioned he was a grad student and needed that ability but wasn't aware the Passport could do this. At this point he decided to keep it. He was very grateful and asked if he could have my email in case he had questions, of course I obliged. Glad I was able to make make a save.

    I spoke to the rep and he had no idea the phones were capable of wireless charging. I also asked about sales and he said people have been picking them up, he added he sold 2 Passports and 3 Classics earlier today.

    Posted via CB10
    SnapzGEG, thedose, tp2386 and 80 others like this.
    02-28-15 07:52 PM
  2. thedose's Avatar
    02-28-15 08:00 PM
  3. mustangh2o's Avatar
    Wow, you're a real believer! Great job.

    Posted via CB10
    02-28-15 08:04 PM
  4. nhanken's Avatar
    Are you sure you're not a BlackBerry rep?

    It takes time and some research on the user's end to find out all the neat tricks to appreciate how amazing the Passport really is.

    Posted via CB10
    wincyUt and Carl Estes like this.
    02-28-15 08:06 PM
  5. SultanJazz's Avatar
    Amazing job. Blackberry for the win!

    Posted via CB10
    02-28-15 08:10 PM
  6. mlbrowninsc's Avatar
    Passport really is a great phone if people would just take the time to look for answers. Sadly many people don't know where to look and the store reps are for the most parts clueless. Good job for showing him the ropes.

    Passport on AT&T
    02-28-15 08:36 PM
  7. Wbrian's Avatar
    Every time I go into an AT&T store, I set the display Blackberries' browser to crackberry.com.
    Can't hurt!

    Posted via CB10
    02-28-15 08:43 PM
  8. rcsgolf's Avatar
    Need more people like you hangin around AT&T stores!
    02-28-15 09:07 PM
  9. bigbadben10's Avatar
    OP. This is a truly lovely story of how people should respect and treat each other. Mobile phone or otherwise

    Fabulous !!

    Cheers. Ben

    Posted by my fabulous Passport
    andy957 and extisis like this.
    02-28-15 09:17 PM
  10. crackberry_geek's Avatar
    Great job OP!

    Now just imagine if BlackBerry would put just a smidgen of effort into telling folks the same kind of stuff?

    Posted via CB10
    02-28-15 09:33 PM
  11. So-sa's Avatar
    That my friend is what we do!!!! Long Live The Berry!!!

    "Posted from the Beast PP"
    NYTOC83 likes this.
    02-28-15 09:42 PM
  12. Serkle K's Avatar
    Why not exchange PINs for BBM

    Posted via CB10 on my Passport
    02-28-15 09:50 PM
  13. anon(2325196)'s Avatar
    Good job bronanza!

    Posted via CB10
    02-28-15 10:25 PM
  14. digitladestined's Avatar
    Great job OP!!
    02-28-15 10:33 PM
  15. nbaliga's Avatar
    I think BBRY should just have a button to say watch short video introduction to your device rather than just showing you how to swipe when you load the device for the first time.

    I also love how BBRY users can type nice long messages like yours!

    It's all about the keys, 'bout them keys, no trouble!
    BBRYQ10 and lotuslanderz like this.
    02-28-15 10:38 PM
  16. will308's Avatar
    cool well done
    02-28-15 11:02 PM
  17. jlinc's Avatar
    Great job. It is great when a potential user can get the information needed to help them realize the power of a device. You did a good thing. I almost wish blackberry had an icon you could click that would put the user in contact with someone who can guide them through the initial user experience.

    Posted via CB10
    02-28-15 11:11 PM
  18. Wbrian's Avatar
    Crackberry should be a preinstalled App, too!
    saxxman likes this.
    02-28-15 11:22 PM
  19. m3mb3rsh1p's Avatar
    Nice save, buddy. It's nice how you made him feel like he wasn't alone or doing something wrong by returning it, e.g. "android sucks! What are you doing? " you just zoned in on the issues they were having and let them make the decision themselves.

    It's refreshing that he had already made the decision to try out the Passport which is a testament to the wow factor of the phone. I hope BlackBerry figures out a way to detach from the archaic dependence on carrier-based updates. BB10 has huge potential as a DIY platform for power users.
    jas1978 likes this.
    03-01-15 12:06 AM
  20. imcurved's Avatar
    Is anybody here currently using wireless charging?

    03-01-15 12:29 AM
  21. imcurved's Avatar

    amanago likes this.
    03-01-15 12:40 AM
  22. smis's Avatar
    Great job OP, today my wife and I walked in to a AT&T store, I was able to touch a BB Passport, made me wish I could comeback to AT&T and pick one up.. I asked the sales rep and he said there has been quite a few people buying them and no returns he also added they are a very solid device. I hope Verizon will get some BlackBerrys soon so I can get one.
    NYTOC83 and mkiiw like this.
    03-01-15 01:52 AM
  23. ATV_Hightower's Avatar
    Is wireless charging just for the AT&T Passport or for all?
    03-01-15 02:00 AM
  24. Cross's Avatar
    Is wireless charging just for the AT&T Passport or for all?
    Just on the AT&T version

    Posted via CB10
    extisis and sandman10 like this.
    03-01-15 03:02 AM
  25. anon(9155131)'s Avatar
    The world needs more people like you !
    03-01-15 03:28 AM
77 123 ...

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