Originally Posted by
cespinal Just left a AT&T store in NYC and while I was there I saw a customer returning a Passport trying to decide between Android and Apple. I approached the individual and asked him why he was returning the phone while conspicuously placing my Red Passport on the table to intrigue him. He was in awe when he saw mine and asked to handle it for a bit which I gladly allowed. So he continued to tell me his reasons for returning the phone which were; flickering, and not liking to have to press the virtual number button to access numbers and symbols, he had it for a week or so and could not get used to it. I asked.. that's it? He clearly had no idea as to the power of the phone, so I began my walk-through with him I first explained to him that the flickering was a software issue and it was being addressed soon then I proceeded to show him the swipe down for the numbers and symbols keys and he was amazed, I continued with the Hub and color coding of accounts, reader mode in the browser etc. I was there with him for 40mins! I sold him when I told him the phone supported wireless charging and showed him how to use the phone as a drive as he mentioned he was a grad student and needed that ability but wasn't aware the Passport could do this. At this point he decided to keep it. He was very grateful and asked if he could have my email in case he had questions, of course I obliged. Glad I was able to make make a save.
I spoke to the rep and he had no idea the phones were capable of wireless charging. I also asked about sales and he said people have been picking them up, he added he sold 2 Passports and 3 Classics earlier today.
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