1. andysan1971's Avatar
    Even though I change USB ports on PC?

    What is best way to overcome this?

    Passport 10.x.x.xxx
    PowderJockey likes this.
    06-05-15 12:26 PM
  2. thurask's Avatar
    Restarted computer and phone?

    And does BlackBerry Device Manager recognize it?

    Posted via CB10
    06-05-15 12:26 PM
  3. andysan1971's Avatar
    Restarted computer and phone?

    And does BlackBerry Device Manager recognize it?

    Posted via CB10
    Hi thurask

    Yes Blackberry device finds it
    Have restarted both PC and phone no joy?
    When I connect passport via USB phone confirms connected to PC but Sachesi does not, even if I close and reopen Sachesi?

    Passport 10.3.2
    06-05-15 12:29 PM
  4. thurask's Avatar
    Hi thurask

    Yes Blackberry device finds it
    Have restarted both PC and phone no joy?
    When I connect passport via USB phone confirms connected to PC but Sachesi does not, even if I close and reopen Sachesi?

    Passport 10.3.2
    If it's a Windows PC, try using Darcy's Tools?

    Posted via CB10
    andysan1971 likes this.
    06-05-15 12:30 PM
  5. andysan1971's Avatar
    If it's a Windows PC, try using Darcy's Tools?

    Posted via CB10
    Yip Windows 7 will try the Darcy method thanx

    Passport 10.3.2
    06-05-15 12:32 PM
  6. Jawad Siddiqi's Avatar
    Had this happen to me....installing BlackBerry Link solved the problem

    Posted via CB10
    06-05-15 12:44 PM
  7. PHughes's Avatar
    Had this happen to me....installing BlackBerry Link solved the problem

    Posted via CB10
    I also had this issue. I tried every cable I had, they all worked for hard drives, for charging and for transferring files to and from the phone. I bought a new cable and it worked perfectly. All other cables still do not work for Sachesi, the new cable works fine.
    06-05-15 01:04 PM
  8. andysan1971's Avatar
    Had this happen to me....installing BlackBerry Link solved the problem

    Posted via CB10
    I have Link installed and that works fine

    Passport 10.3.2
    06-05-15 02:43 PM
  9. DeRedder's Avatar
    so it's
    -install link
    -don't install link
    -usb cable is broken
    -use another program
    minttea likes this.
    06-05-15 04:37 PM
  10. PowderJockey's Avatar
    have the exact same problem. Sachesi works just fine for my Z10, but I've done all of the above and all recognize my Passport, except Sachesi.
    06-05-15 10:10 PM
  11. PHughes's Avatar
    so it's
    -install link
    -don't install link
    -usb cable is broken
    -use another program
    No, it is:

    These are all suggestions.
    06-05-15 11:11 PM
  12. andysan1971's Avatar
    If it's a Windows PC, try using Darcy's Tools?

    Posted via CB10
    I have tried Darcy's tool v 2.7.2.1 and this also does not find device?
    PC is finding passport but not either Darcy or Sachesi?

    Cable is ok as it charges my device

    Passport 10.3.2
    06-06-15 10:18 AM
  13. nward2010's Avatar
    I have problems most of the time getting my devices to connect to Sachesi. I usually disconnect everything from my laptop (printers, etc), close all running programs except for Sachesi, and disconnect and reconnect my device and open and close Sachesi until it finally connects. This works for me. Good luck !

     RED Passport SQW100-1/10.3.2.680 on Telus
    andysan1971 likes this.
    06-06-15 10:41 AM
  14. thurask's Avatar
    I have tried Darcy's tool v 2.7.2.1 and this also does not find device?
    PC is finding passport but not either Darcy or Sachesi?

    Cable is ok as it charges my device

    Passport 10.3.2
    Ugh, different PC?
    06-06-15 04:32 PM

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