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Posted via CB10AdamThatsIt likes this.12-02-14 01:13 PMLike 1 -
It's a known bug, seems to happen out of nowhere for no particular reason, but it doesn't happen often. It never happened to me for example (1+ year of BlackBerry 10)
Posted via CB1012-02-14 01:24 PMLike 0 -
- The problem with crackberry is almost identical to blackberry. It's this mindset by the diehards that just doing a hard reset should be a normal thing that you do. I love my passport, I run leaks and deal with issues. But the average user isn't always a crackberry fanatic. These batteries aren't lasting for two days, if you use any android runtime you are lucky to get a day out of the phone, which, for me is fine. But this attitude of, oh just reset it, or do a security wipe is half of the issue. Doing a security wipe is not a solution to a problem.
TL:dr. hold just the volume up and down buttons till your phone turns off, release, hope that helps and improves your situation.
Posted via CB1012-02-14 01:30 PMLike 0 - The problem with crackberry is almost identical to blackberry. It's this mindset by the diehards that just doing a hard reset should be a normal thing that you do. I love my passport, I run leaks and deal with issues. But the average user isn't always a crackberry fanatic. These batteries aren't lasting for two days, if you use any android runtime you are lucky to get a day out of the phone, which, for me is fine. But this attitude of, oh just reset it, or do a security wipe is half of the issue. Doing a security wipe is not a solution to a problem.
Resets and security wipes shouldn't be the norm, but they are possible solutions to his problem.bungaboy likes this.12-02-14 02:20 PMLike 1 - There's been a report that on the Passport's newer OS version, the screen will go black and the logo /will not appear/ before you need to release the volume buttons.12-02-14 02:21 PMLike 0
- 12-02-14 02:26 PMLike 0
- Yeah, I'd recommend going through your app permissions and checking to see if you've got a lot of apps connected to BBM. If you do, when you launch an app, or run it headless, it will keep BBM running in the background just in case you decide to use BBM through the app.
Also, check to see what Android apps you have. Many of them will run in the background without you noticing, causing battery life to be impacted. Also check to see if you have any apps running headless. I had that issue with Max mobile security. I had it running headless in the background, and between the scans and updates, it was killing my battery. Now that I've set it to not run headless, my battery life has improved significantly.
JB
Posted internationally thanks to my Passport12-02-14 02:28 PMLike 0 - Yeah, I'd recommend going through your app permissions and checking to see if you've got a lot of apps connected to BBM. If you do, when you launch an app, or run it headless, it will keep BBM running in the background just in case you decide to use BBM through the app.
Also, check to see what Android apps you have. Many of them will run in the background without you noticing, causing battery life to be impacted. Also check to see if you have any apps running headless. I had that issue with Max mobile security. I had it running headless in the background, and between the scans and updates, it was killing my battery. Now that I've set it to not run headless, my battery life has improved significantly.
JB
Posted internationally thanks to my Passport
I can see the permissions etc but what about these?
Is there a page i can go to check?
Posted via CB10
I found where the run in background apps are. There are only 3. Turned them all off.
However 1mobile app store always runs in the background. Yet i cant find where to turn it off?
Also is background/headless app the same?
ThanksLast edited by junny89; 12-02-14 at 03:03 PM.
12-02-14 02:52 PMLike 0 -
Yes, it's essentially the same.
You can use Quick Settings->Device Monitor->CPU to see what apps are Currently running or switch the view to Last 12, 24 or 48 Hours to see which ones were consuming a lot of CPU before. You can also select the individual apps and see their resource stats, which breaks things down to Battery Usage, CPU Usage, Memory Usage, Mobile Usage and Wi-Fi Usage.
Settings->App Manager->Application Permissions->Permissions: Run in Background, as you've found, filters the application list to only apps that have Background/Headless settings.12-02-14 04:04 PMLike 0 - 1mobile is most likely an Android app, so grab Task Manager from BlackBerry World and use that to kill it.
Yes, it's essentially the same.
You can use Quick Settings->Device Monitor->CPU to see what apps are Currently running or switch the view to Last 12, 24 or 48 Hours to see which ones were consuming a lot of CPU before. You can also select the individual apps and see their resource stats, which breaks things down to Battery Usage, CPU Usage, Memory Usage, Mobile Usage and Wi-Fi Usage.
Settings->App Manager->Application Permissions->Permissions: Run in Background, as you've found, filters the application list to only apps that have Background/Headless settings.
Posted via CB1012-02-14 04:12 PMLike 0 - For those not familiar with bb10, your device manager also has a CPU tab. It will tell you the instantaneous CPU usage (like windows task manager). You can see if an app is running away. Tap on in, and you can close it. You obviously can't kill the system task
Secondly, the battery tab will show what has been using your battery. In your case, BBM and system ate most of it - system is pretty much everything which is not directly an app (network, OS etc). BBM is definately using more than its fair share. In the last 48 hours, my BBM was 0.41%. System was 33%, display 28%, PIM/browser/phone/games all hung around 6%. Camera was only 2%. This is my *normal* usage, on weekends it is hugely skewed towards browser/games A BBM in double digits is IMHO excessive.
Once you know the problem, we need a solution. Many people have said to do a hard reset (hold vol+ and vol- till you get the Blackberry10 splash screen). This kills all errant processes and starts afresh. A restart actually doesn't reboot the phone, it just kills most processes and restarts them. A problematic process might not die.
If this doesn't work, then (as others said) check out what apps use BBM (settings->Security and Privacy->Application Permissions, then in the drop down, select Connect to BBM). Are these apps running (check the CPU tab in device manager). If all this fails, then you could delete your channels/groups etc and add them back one at a time until the problem resurfaces. Remove the problematic group/channel and you should be fine.
If all else fails, wipe and start again.
Good luck.12-02-14 06:17 PMLike 0 - Have you tried Task Manager, which shows you all running Android apps and gives you a way to kill them? Task Manager is for Android apps, not BlackBerry apps.12-02-14 08:01 PMLike 0
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- The thread title is misleading...this is not an issue with the battery but an issue with BBM
This Battery drain issue with BBM is nothing new and is very frustrating.
I just got 20 Z30's a while ago for staff, about 5 had issues with the battery drain and they loaded NO APPS as it is an enterprise device.
Please stop with blaming the OP when these issues come along, why is it always the tone of "Well mine is fine so you must be doing something wrong"?
BBM has an issue with sudden battery drain and it is very distressing that it continues with the latest updates....that is a fact and it needs to be fixed.
I believe the fix is to limit the network to 3g as its the phones that travel within LTE/4G and no service areas that are affected. This has seemed to stop the issue for my affected staff but don't know if this was coincidental.keepingsane101 likes this.12-02-14 08:35 PMLike 1 -
- i noticed my BBM drains battery overnight as well, but thats only because i left it opened in an active frame...
try holding the 'X' to force close and turn off your GPS. Channels is constantly trying to access your location12-02-14 11:17 PMLike 0
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Rubbish battery!
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