1 Attachment(s)
ROGERS still 2 weeks away from shiping PASSPORT! ( #1 on Reservation Queue )
Well everyone, after being on the phone all week , and escalating to Senior Loyalty and retention department in Montreal of Rogers here is the latest:
As you can see from Screen shot: I am #1 on the reservation Queue, Having booked September 24th, even before the BB Launch event.
1. Unfortunately, Rogers wont be shipping out for 2 more weeks the PASSPORT
2. Only when I was escalated to Montreal and Senior department BUSINESS accounts, they don't have the Passport to ship out yet!!! ( WOW hey)
I have been with ROGERS and our company for 2 decades, and this is one of the worst mishandled phone launches ever by them.
I reserved the z30 last year, had some issues but at least received it before the stores!
THEY HAVE offered me all sorts of retention " perks " to stay with them. I wont go into the PERKS offered to be fair. As each account is different.
My situation is I am heading overseas this weekend for 6 weeks, I handed off my Z30 to one of my people, And only have my unlocked BOLD 9900.
I have to now decide whether to go to TELUS ( they are offering us):
65/month/ 2 year plan
1. 400 activation credit
2. 249.99 for the phone ( was 200 )
3. Unlimited calling Canada etc..
4. Unlimited calling US for extra 15/month
5. 4 GB for 45 dollars
Rogers:
I currently pay 88 dollars/month for unlimited US and Canada, 6gb, 2 lines into 1 sim ( old grandfathered account on 3000 Roger Sims) : that is another nightmare: as ROGERS no longer have 3000 series Sims to support 2 lines into 1 sim ( they are on 4000 series ones now.)
(Aside: ANYONE OUT THERE, know where I can get my hands on a 3000 series SIM for rogers?)
In any event, I face issue of moving, and lose my plan, TELUS isn't as good a plan. Plus walking away from the PERKS Rogers are offering me now.
In any event, sharing with you all, from what I have been told, As online reservations in my area for Rogers ( Alberta) I am at the top of the list, and yet have to wait 2 more weeks at least!
Someone dropped the ball here:
1. ROGERS as they did not prepare properly or simply BB isn't a priority for them anymore
2. BLACKBERRY, unable to supply ROGERS with enough inventory
VERY POOR Channel of distribution management.
And Now Loyal Blackberry and in my case Rogers account holders are left with limited options, or walk and not have as good a plan.
My situation is unique, as I am left with my 9900 for 6 weeks overseas, which handcuffs me to some extent.
BEST OF LUCK EVERYONE, wish I had better news for all of you!