1. bobo616's Avatar
    Hi,

    Every now and again my passport only plays a couple of seconds of the ringtone before silence. Any ideas why?

    My music is not on the sd card and it doesn't happen all the time.

    Posted via CB10
    01-17-15 03:22 AM
  2. H4zN's Avatar
    Does it cut when you touch your phone (screen)?


    Posted from the 'Classy' Classic!
    01-17-15 03:30 AM
  3. bobo616's Avatar
    No, it just cuts off without me touching the screen.
    01-17-15 04:10 AM
  4. H4zN's Avatar
    I read that ringtones get cut when the BlackBerry is picked up. Apparently it's a feature. Not 100% sure tough. Call yourself a few times and see if it happens when the phone's just laying somewhere.

    What OS version are you using btw?

    Posted from the 'Classy' Classic!
    bobo616 likes this.
    01-17-15 04:18 AM
  5. Hulk123's Avatar
    If it stops when you take it in your hand thats normal...

    Posted via the CrackBerry App
    bobo616 likes this.
    01-17-15 04:19 AM
  6. bobo616's Avatar
    Thanks all, I am running official 10.3 and you are right that this seems to be a feature as it does seem to stop if I pick the phone up or touch the screen which is probably happening as well when I take it out of the case on my belt as well. Can it be turned off, don't mind if not just want to know?
    01-17-15 08:00 AM
  7. GeoK's Avatar
    Yes, you are correct.


    I read that ringtones get cut when the BlackBerry is picked up. Apparently it's a feature. Not 100% sure tough. Call yourself a few times and see if it happens when the phone's just laying somewhere.

    What OS version are you using btw?

    Posted from the 'Classy' Classic!
    01-18-15 05:02 PM
  8. GeoK's Avatar
    Maybe the ringtones are custom ones you made and they are not full length?
    Check the original file through File manager.
    01-18-15 05:03 PM
  9. Thrace Ist's Avatar
    Disable your automatic call recording option if you have any call recorder application.
    01-18-15 05:07 PM
  10. Zeratul57's Avatar
    Exactly, sounds like an app thing. A blocked number via the " add number to a ( ignore this call ) contact " sometimes will let a blocked number start a ringtone for a less than second before killing it. Thats rare though.
    01-18-15 05:13 PM

Similar Threads

  1. Get $100 off a red BlackBerry Passport for a limited time!
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 01-16-15, 09:30 PM
  2. mobile data usage in 10.3.1.1154 way off!
    By wingnut666 in forum BlackBerry 10 OS
    Replies: 3
    Last Post: 01-16-15, 12:17 PM
  3. How do I turn off the System Notification LED on the Passport?
    By David Norman in forum BlackBerry Passport
    Replies: 3
    Last Post: 01-16-15, 07:57 AM
  4. How do I get my BlackBerry ID off an old phone?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 01-14-15, 08:48 PM
  5. A personalized ringtone option
    By crazy4playbook in forum BlackBerry Passport
    Replies: 1
    Last Post: 01-14-15, 08:09 PM
LINK TO POST COPIED TO CLIPBOARD