1. ssune's Avatar
    I got my 1st Passport late November. Installed a new Sandisk Micro SD XC 64Gb card from new; took many photos, always stored them in the card.

    Did frequent full backups with Blackberry Link to my Macbook Pro.

    Passport started to fail on me, made me do complete reinstalls many times. Every time I'd reinstall, and restore the full backup, I noticed the full backups did not include the photos saved to the Micro SD Card. But it wasn't an issue, since, every time after a full restore, I'd reinsert the Micro SD Card and I'd have access to all the photos in it.

    Then one day, the passport died completely. No amount of reset / restore would bring it back to life. I sent it back to Amazon, got a full refund, and ordered a new one.

    Got the new replacement Passport today; did a full restore, which worked. Then, when placing the 64 GB Micro SD card in, it doesn't recognize the card... (which always worked on the other Passport)..... I still have to check and see whether the card itself can be read on another device like a USD SD Card reader on a Windows system; will check tomorrow.

    This is very frustrating...
    05-13-15 08:09 PM
  2. 93Aero's Avatar
    What error shows when you insert the card. Did you possibly encrypt the card on the old phone by chance making it unreadable on the new phone.

    PassportSQW100-1/10.3.1.2576 -Q10SQN100-5/10.3.1.2576 Posted via CB
    05-13-15 10:47 PM
  3. joshua_sx1's Avatar
    Backup your SD card contents to your PC. Then try to reformat your SD card through your Passport and restore your data from your PC to your SD card... that should do the trick...

    Posted via CB10
    05-13-15 11:30 PM

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