Originally Posted by
lovendream I'm sorry to see you also got deceived and cheated by Digital River. Your phone is absolutely used or refurbished, but never brand new. I talked with BlackBerry, double seals mean opened and used Passport. Return it as soon as possible. Digital River is really nasty and intentionally deceptive.
I also got a used passport from Digital River with terrible scratches and dirty spots. They refused replacement aggressively and demanded me to return for refund. So I contacted BlackBerry company, they offered me a replacement very quickly. But unfortunately, the replacement still came from Digital River Return Center. What's worse, Digital River intentionally faced down the phone to the bottom of the package, and left the phone without any protection. So you know, the phone is damaged in shipping routine. It's screen doesn't work well, it's keyboard also has issues. To be contrast, all other four phones I ordered from Digital River were never faced down without shipping or handling damage. Only this replacement requested from BlackBerry is mistreated by Digital River. It exposed that Digital river doesn't want to do exchange, even it's promised and requested by BlackBerry headquarter.
This damaged replacement is already returned to BlackBerry headquarter. BlackBerry company said to send me another replacement. Hopefully, the next replacement is good without damage by Digital River.
Final conclusion, digital river really sucks and nasty.