1. DonAlforo's Avatar
    Has anyone experience this issue where they will be in the middle of doing something on the Passport SE and it will go off randomly without touching the power button. I have been experiencing this at least thrice a week. It's just getting annoying when you're in the middle of an important phone call and the phone shuts down.

    Posted via CB10
    01-28-17 02:34 PM
  2. anon(4243545)'s Avatar
    It's not a Passport specific issue, you "just" happen to have a faulty battery or, way more probable, a dying motherboard. It could be a software problem, but it's extremely unlikely if not impossible. You should immediately get in touch with BlackBerry to get it repaired, especially if still in warranty (BlackBerry is currently giving away new or regenerated Passports instead of repairing them, for a matter of costs and unsold stock).
    01-28-17 02:57 PM
  3. TheBirdDog's Avatar
    It's not a Passport specific issue, you "just" happen to have a faulty battery or, way more probable, a dying motherboard.
    Ouch! Are you sure that's not a worst-case scenario type thing? Maybe there is a software glitch and a good ol' wipe and reload will do the trick?
    01-28-17 03:00 PM
  4. anon(4243545)'s Avatar
    Ouch! Are you sure that's not a worst-case scenario type thing? Maybe there is a software glitch and a good ol' wipe and reload will do the trick?
    He ought to try. But both personal and friends/forum experience tend to exclude it. Such behaviour cannot really be a bug, software wise (especially if he just updated to OS 10.3.3).
    01-28-17 03:03 PM
  5. TomHab's Avatar
    Mine was doing that, as a result of the last OS updates. Back up you're phone and wipe it. Install the OS with the latest update, and rebuild. It's a pain, but my phone works great again.

    Posted via CB10
    02-05-17 04:11 PM
  6. tegar ramadhanu kariadinata's Avatar
    faulty device

    Posted via CB10
    02-05-17 09:13 PM

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