Originally Posted by
pantlesspenguin Oh I completely agree, especially since misinformation like the stuff they're spreading can really snowball. Rep tells someone that BlackBerry is dead/doesn't sell phones, that person tells a group of friends that info when BlackBerry comes up in a conversation, those people tell their friends, etc.
When I was inquiring about the Z10 launch date a couple weeks before the rumored date (I was going to various T-Mo stores every few days at that point, lol) a rep told me that their manager had just been to a BlackBerry expo which showcased the Z10 and Q10 and the manager came away very impressed with the devices, and therefore the staff was excited as well. I didn't end up going to that particular store when I got my device, though. When I went to pick it up, I was the first one at that particular location to buy one. The staff watched intently as I set the Z10 up. I demonstrated the hub and the gestures I knew already from CB articles, reviews, etc because they didn't even have a demo device yet. I wondered if the managers from that store had attended the expo, and if they had, why didn't they train their staff about it? Or maybe they were trained a bit, but this was their first time seeing one in person.
From what I can tell from friends that are carrier reps, there are often reps from other manufacturers who go to individual carrier stores and make sure the staff is up to speed. I wish BlackBerry did more of this!! Or perhaps those type of reps were affected during the layoffs.