1. carter17's Avatar
    My device was messed up screen won't come on. Send the phone in Thursday shipped to Canada over night so they had it Friday, Saturday, and Sunday send me an email yesterday morning saying it's been fixed and I'll have it today by 10:30 am again overnight shipping from Canada. I thought that this process took awhile. Or is this normal for them to fix the phone in two days? And send it overnight

    Posted via CB10
    11-03-15 06:31 AM
  2. Arjun Sahota's Avatar
    For a company trying to sustain customers, yes.

    When I cracked my screen they said up to 5 business days,so you getting it back in 5 days overall is great!

    Posted via BlackBerry Passport
    11-03-15 06:35 AM
  3. dcal1701's Avatar
    Mine is halfway through a two week turn around, I get it back on Sunday :-\

    Posted via the CrackBerry App for Android
    11-03-15 12:15 PM
  4. robsteve's Avatar
    Send the phone in Thursday shipped to Canada over night so they had it Friday, Saturday, and Sunday send me an email yesterday morning saying it's been fixed and I'll have it today by 10:30 am again overnight shipping from Canada. I thought that this process took awhile. Or is this normal for them to fix the phone in two days? And send it overnight

    Posted via CB10
    Can you provide details in case somebody else needs a warranty repair? How did you initiate the process, where was the phone purchased?
    11-03-15 12:25 PM
  5. carter17's Avatar
    Well i got it here on the market place from bunky. He got it from someone else i just looked up the blackberry warranty service number called them gave them the SN#. They wanted to send me out a device that day but they my needed a credit card i don't use or have credit cards so they could not do it that way. They had to send a box, So when it got here i sent mine in they said when they got it they would fix it and send back. As i said it went in the mail Thursday got an email Monday saying that they had fixed it and i would get in the next day. witch is today so they overnight ed it from Canada when i got it today its a brand new device. Says it on the receipt just no charge i'm really surprised but i'm not going to complain very happy it took a total of 5 days with the weekend i'm assuming someone messed up
    11-03-15 01:18 PM
  6. carter17's Avatar
    This is what i was planning on it taking a long time i mean i bought a 9900 as a back up also bought a Z30 i figured it would be a while
    11-03-15 01:20 PM
  7. texn884's Avatar
    Nice have you got it back yet?
    11-03-15 01:51 PM
  8. carter17's Avatar
    Nice have you got it back yet?
    Yes got a new one back this morning

    Posted via CB10
    11-03-15 04:10 PM
  9. texn884's Avatar
    Yes got a new one back this morning

    Posted via CB10
    Nice! Now you got a brand new phone again!
    11-04-15 03:10 PM

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