1. iMasterus7's Avatar
    Hi, smart ladies and gents.

    I can't properly setup Proton VPN on my BlackBerry Passport Silver Edition. I have followed manual posted on their website, but something is wrong. Those who use Proton VPN know that there is a separate login name (and password) other than protonmail if you want to activate Proton VPN via option other than native protonvpn app. Another thing that confuses me is a server name. I put, for instance, nl-free-01.protonvpn.com . Maybe it is a wrong server name. And yes, I have imported ProtonVPN certficiate.
    So, I kindly ask the experts in this matter to give me detailed steps in setting up ProtonVPN via IKEV2. Thank you in advance!

    Posted via BlackBerry Passport Silver Edition
    04-07-18 01:56 AM
  2. Magistros's Avatar
    I would suggest to come in contact with the ProtonMail support. I had a similar problem trying to connect to my company's account (which is hosted by Microsoft; microsoft Exchange, Office 365 etc). Even if the BB10 supports both pretty well, when it comes to an enterprise account, it doesn't work. Why? Because it needs an intermediate step of encryption/decryption and that is not available for the BB10.
    I am afraid something similar is happening to your case...

    Posted via CB10
    04-10-18 01:58 AM
  3. sebstarr's Avatar
    Proton VPN has an android app. Assuming you can find the apk file I think that might be your best bet.

    Proton VPN works really well on my keyone and I really enjoy their services.

    On my previous bb10 I used protonmail app easily. But that was prior to VPN launch.

    Good luck!
    04-10-18 06:22 AM
  4. igor10000's Avatar
    I had hard time setting up vpn and the catch was that I put https:// in the server addresses.

    Maybe it's the same issue with you?

    Posted via CB10
    04-10-18 11:00 AM
  5. iMasterus7's Avatar
    Thank you everyone for your comments and suggestions. My remarks for each of you is given below.

    1. Will contact Proton support, I guess.
    2. As far as I know android VPN apps don't work in BlackBerry 10.
    3. I enter server address without https://.

    Posted via BlackBerry Passport Silver Edition
    04-11-18 11:11 AM
  6. iMasterus7's Avatar
    I guess that I have found why I can't activate protonvpn on my BlackBerry. I do have free Protonvpn account and therefore server address is should be in the form ip address. And for proper ip address one has to turn to protonvpn support service. I have sent them my request few days ago, but no response yet.

    Posted via BlackBerry Passport Silver Edition
    04-17-18 09:03 AM
  7. muhammri's Avatar
    Mind to share once you have it, as I'm also looking for the solution.

    Posted via CB10
    04-20-18 09:29 AM
  8. dualpassport's Avatar
    Proton VPN has an android app. Assuming you can find the apk file I think that might be your best bet.

    Proton VPN works really well on my keyone and I really enjoy their services.

    On my previous bb10 I used protonmail app easily. But that was prior to VPN launch.

    Good luck!
    Can you let me know how you got the App (i o longer have Google Play store working on my Passport)

    Posted via CB10
    04-20-18 10:38 AM
  9. sebstarr's Avatar
    I got the app directly from ProtonMail as I was an early adopter.

    You can try apk mirror or similar sites that are recommended on crackberry forums.

    If I come across an old device that has it I will reach out to you and see if I can send it direct to you.
    04-20-18 11:08 AM
  10. iMasterus7's Avatar
    Mind to share once you have it, as I'm also looking for the solution.

    Posted via CB10
    Alas, protonvpn support gave no response.

    Posted via BlackBerry Passport Silver Edition
    04-21-18 12:52 AM
  11. muhammri's Avatar
    Sad

    Posted via CB10
    04-21-18 01:55 AM
  12. iMasterus7's Avatar
    Sad

    Posted via CB10
    No need to be sad anymore I just have found exact settings, posted in protonvpn support website by one user. And it is working!

    Profile Name: ProtonVPN
    Server Address: nl-free-02.protonvpn.com
    Gateway Type: Generic IKEv2 VPN Server
    Authentication Type: EAP-MSCHAPv2
    Authentication ID Type: E-Mail
    Authentication ID: YOUR ProtonVPN USERNAME
    MSCHAPv2 EAP Identity: YOUR ProtonVPN USERNAME
    MSCHAPv2 Username: YOUR ProtonVPN USERNAME
    MSCHAPv2 Password: YOUR ProtonVPN PASSWORD
    Gateway Auth Type: PKI
    Gateway Auth ID Type: Fully Qualified Domain Name
    Gateway Auth ID: protonvpn.com
    Allow Untrusted Certificate: Disallow
    Gateway CA Cerificate: ProtonVPN Root CA

    Posted via BlackBerry Passport Silver Edition
    Nathan Snyder likes this.
    04-21-18 02:27 AM
  13. iMasterus7's Avatar
    You can choose between free server addresses, such as:

    nl-free-01.protonvpn.com
    nl-free-02.protonvpn.com
    us-free-01.protonvpn.com
    us-free-02.protonvpn.com

    But it is important that Gateway Auth ID to be exactly:
    protonvpn.com

    Posted via BlackBerry Passport Silver Edition
    04-21-18 02:31 AM
  14. muhammri's Avatar
    No need to be sad anymore I just have found exact settings, posted in protonvpn support website by one user. And it is working!

    Profile Name: ProtonVPN
    Server Address: nl-free-02.protonvpn.com
    Gateway Type: Generic IKEv2 VPN Server
    Authentication Type: EAP-MSCHAPv2
    Authentication ID Type: E-Mail
    Authentication ID: YOUR ProtonVPN USERNAME
    MSCHAPv2 EAP Identity: YOUR ProtonVPN USERNAME
    MSCHAPv2 Username: YOUR ProtonVPN USERNAME
    MSCHAPv2 Password: YOUR ProtonVPN PASSWORD
    Gateway Auth Type: PKI
    Gateway Auth ID Type: Fully Qualified Domain Name
    Gateway Auth ID: protonvpn.com
    Allow Untrusted Certificate: Disallow
    Gateway CA Cerificate: ProtonVPN Root CA

    Posted via BlackBerry Passport Silver Edition
    Thanks a lot you're my hero

    Posted via CB10
    04-21-18 02:46 AM
  15. Haivu1945's Avatar
    If you can't get Proton VPN to work
    PureVPN and Torguard both offer IKEv2 but: you'll have to pay for it.

    Send from my Blackberry Passport somewhere in space.
    05-13-18 12:38 AM
  16. codymichael's Avatar
    Thanks a lot you're my hero

    Posted via CB10
    Pardon my beginners ignorance. I am trying to get the ProtonVPN set up on my BB Passport. I assume I need to upload a cert file to the device... If so how does one do that?
    09-11-20 12:38 AM
  17. iMasterus7's Avatar
    Pardon my beginners ignorance. I am trying to get the ProtonVPN set up on my BB Passport. I assume I need to upload a cert file to the device... If so how does one do that?
    No need to upload a cert file. Just enter ProtonVPN settings using built-in VPN tool on your BlackBerry 10 device.

    P.S.: I see, there is a Proton cert file. I don't know then, since I don’t use it now. But you can download the cert file I believe from ProtonVPN website.

    Posted via BlackBerry Passport Silver Edition
    09-24-20 11:50 AM
  18. Nathan Snyder's Avatar
    Following the instructions to the letter and can't seem to log in. Cert checks out and has been imported.



    Posted via CB10
    10-29-20 06:53 PM
  19. hopskirk's Avatar
    hi how do i upload a proton ca certificate to bb10 passport, does it already work for someone?thanks
    01-30-21 01:33 PM
  20. scrotesmagoat's Avatar
    Thanks for the other posts on how to setup the VPN on the passport, good info. Although i have had some issues where it would try to connect but say it was failed. I filled out everything as above.

    Except i have a paid for account with ProtonVPN... so i tried filling in Server Info as account.protonvpn.com ... still didnt work for me.. Can anyone help? would really appreciate it. Tried the ProtonVPN app, but obviously wont work on bb10 os only android.. any help would be great as i have a ProtonVPN account..

    Thanks.
    02-03-21 01:15 PM
  21. iMasterus7's Avatar
    Guys, I tried before to upload the certificate and login to my ProtonVPN account: it did not work. If you are a paid user then you have a right to directly address the issue to Proton guys themselves. Good luck with that.

    Posted via BlackBerry Passport Silver Edition
    02-05-21 11:00 AM
  22. Onthelinit1979's Avatar
    I guess following 2.5 year old instructions were bound to fail- I followed the above set up instructions but got an "authentication failed" error.

    I do have a free account set up and it works elsewhere.

    Has ANYONE been able to get ProtonVPN (free) to work on BB10 in that last year? Currently?

    For what it's worth, in their set up instruction for manual set up on an iphone using IKEv2 it says free accounts WILL NOT work due to load balancing issues. Understand that an iphone is diff than BB but this limitation seems it would affect ALL devices.

    From the dying embers of BB10 using an OG Passport.
    02-10-21 12:03 AM

Similar Threads

  1. SCP VPN failed to access intranet through proxy
    By KenZou12 in forum BlackBerry Secure UEM & Productivity Suites
    Replies: 1
    Last Post: 01-14-19, 01:08 PM
  2. vpn on the blackberry
    By olga421 in forum General BlackBerry News, Discussion & Rumors
    Replies: 4
    Last Post: 04-12-18, 10:30 PM
  3. vpn?
    By amir-z10 in forum BlackBerry Z10
    Replies: 1
    Last Post: 04-12-18, 12:18 AM
  4. Connecting BlackBerry Passport (OS 10.3.3) To A Mac Via USB - Solved!
    By AccanthusSpring in forum BlackBerry Passport
    Replies: 2
    Last Post: 04-04-18, 01:26 AM
  5. E-mails not syncing over 4G, only WiFi and when VPN is enabled (iPhone 7)
    By lost_my_dog in forum BlackBerry Secure UEM & Productivity Suites
    Replies: 4
    Last Post: 03-30-18, 11:59 AM
LINK TO POST COPIED TO CLIPBOARD