1. Johndevries2017's Avatar
    Hi,

    Can't sign in with my BB id.
    On my Passport i'm already logged in, but phone asks me to verify my BB ID.
    When filling in email + password and click verify, nothing happens.

    I also can't do a security wipe, because also it ask to verify.

    What can i do!? is there a key combo to delete my bb or reset the data?

    Please help!
    10-29-17 03:27 PM
  2. conite's Avatar
    Hi,

    Can't sign in with my BB id.
    On my Passport i'm already logged in, but phone asks me to verify my BB ID.
    When filling in email + password and click verify, nothing happens.

    I also can't do a security wipe, because also it ask to verify.

    What can i do!? is there a key combo to delete my bb or reset the data?

    Please help!
    Wiping will still ask for your BBID after restarting, so you need to resolve that first.

    Can you log in online?
    10-29-17 03:48 PM
  3. Johndevries2017's Avatar
    Yes it asks for to verify, and thats where it goes wrong... popup screen doesn't go away, nothing happens.

    Reading something about linking it to a Mac with Link. And maybe i can erase it skipping the ID.
    10-29-17 04:17 PM
  4. conite's Avatar
    Yes it asks for to verify, and thats where it goes wrong... popup screen doesn't go away, nothing happens.

    Reading something about linking it to a Mac with Link. And maybe i can erase it skipping the ID.
    Do NOT delete your BBID. Instant brick.
    10-29-17 04:20 PM
  5. Johndevries2017's Avatar
    Yes... pfff

    Well i did. After that, I made a new ID with the same email adres, but username is different (automaticaly)

    Even when i deleted the ID, the username i used is somehow still out there.

    So i wiped my phone. When setting up, it asks for the 'BB ID that was used to set up the device'.
    Apparently Protect was on.

    So even when i fill in my new ID (with the right email adres) it doesn't recognize it that way.

    Hope you know what i mean

    Is there a way to use my old username ( and the same emailadres)?
    10-29-17 04:45 PM
  6. conite's Avatar
    Yes... pfff

    Well i did. After that, I made a new ID with the same email adres, but username is different (automaticaly)

    Even when i deleted the ID, the username i used is somehow still out there.

    So i wiped my phone. When setting up, it asks for the 'BB ID that was used to set up the device'.
    Apparently Protect was on.

    So even when i fill in my new ID (with the right email adres) it doesn't recognize it that way.

    Hope you know what i mean

    Is there a way to use my old username ( and the same emailadres)?
    Nope. Nothing you can do now.
    10-29-17 04:48 PM
  7. Johndevries2017's Avatar
    Well thats unbelievable!

    Thanks for the help...
    10-29-17 04:50 PM
  8. conite's Avatar
    Well thats unbelievable!

    Thanks for the help...
    Send to BlackBerry along with an original proof of purchase. Only they can resolve this.
    10-29-17 06:28 PM
  9. gravesend60's Avatar
    I've said this before, something's going on with BB id.
    You have to log in to ID from a computer and just reenter you same password then go back to you BB and it will work...with same password.
    10-29-17 11:08 PM
  10. conite's Avatar
    I've said this before, something's going on with BB id.
    You have to log in to ID from a computer and just reenter you same password then go back to you BB and it will work...with same password.
    Nope. He deleted his BBID.
    10-29-17 11:35 PM
  11. gravesend60's Avatar
    Yes I understand he deleted.
    I meant before people even attempt to wipe phone go to BB id on PC and reenter password.
    10-30-17 09:17 AM
  12. arfeo's Avatar
    Are you using russian IPs? In soviet Russia government blocks BBID, so you have to use VPN.

    Posted via CB10
    11-11-17 04:54 PM

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