1. Thunderace999's Avatar
    Hi there.

    I got some Problem with my Passport after a DeviceSwitch from a Q10.
    Everything is working fine but on BBM when i look on my contacts on every single one the pic of the camera or the phone is greyed out. My wife's got a Z30 and she sent me a BBM - coming through alright, but when i look on her Profile the camera Symbol in her case is greyed out - when trying to make a call it goes through....
    I made a security wipe on my Q10 already but don't know what else to do right now.

    I would be glad if someone had a Suggestion in this case!

    Thank you and greetings,
    Chris
    01-10-15 09:53 AM
  2. blaisealphanso's Avatar
    Hey Chris!

    I have experienced this when the phone is doesn't have optimum network strength. Hope it is as simple as that for you. Try hooking up to a WiFi network and check if the same persists. If it does, it should answer your query.


    Posted via CB10
    01-10-15 10:03 AM
  3. Thunderace999's Avatar
    Hi,

    Sorry -but I am on wifi most of the time.... :-(

    Posted via CB10
    01-10-15 10:04 AM
  4. blaisealphanso's Avatar
    Okay.
    So I tried to check my contacts on BBM, on my Q10. It didn't give me the option for video, for an friend who uses a Q5. Sent him a test ping, then I did get the option for a video call.

    Maybe a software issue. Hope you have tried the reboot and the soft reset option.

    Posted via CB10
    01-10-15 10:22 AM
  5. Spawn12's Avatar
    Hate to say it but wipe the phone and see if that helps. Sometimes a device switch from another device causes issues or a restore. That's why with my Passport I just set it up as a brand new device, didn't bother restoring any data from my Z30.

    Posted via CB10
    01-10-15 10:23 AM
  6. robsteve's Avatar
    You may also want to give at a few hours or a day to see if everything resolves itself.
    01-10-15 10:28 AM
  7. Thunderace999's Avatar
    ...I think I wait till tomorrow and if there's no change I wipe it and set it up new. Not the thing I want to do...but it sure is worth a try.
    Thanks.

    Posted via CB10
    01-10-15 10:37 AM

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