1. MSeVag's Avatar
    I got my friend's BlackBerry and it's asking me his ID for setup
    But my friend he can't remember a thing
    How can I resolve this issue?

    Previous User's BlackBerry ID needed-img_20151029_013205.jpg

    From BlackBerry with Love
    10-28-15 10:45 PM
  2. nhanken's Avatar
    What email address did he use? Go to the BlackBerry Protect password recovery link and reset the password.

    https://blackberryid.blackberry.com/...coverpassword/

    To BB or not to BBBBBB...?
    10-28-15 10:47 PM
  3. kbz1960's Avatar
    Or give the phone back to him/her.
    10-28-15 11:07 PM
  4. conite's Avatar
    There is absolutely no way around this if you don't know the BBID.

    Either he needs his BBID to remove the device from his Protect (online), or you need his BBID to get by this prompt.

    PassportSQW100-4/10.3.2.2789
    10-28-15 11:23 PM
  5. conite's Avatar
    What email address did he use? Go to the BlackBerry Protect password recovery link and reset the password.

    https://blackberryid.blackberry.com/...coverpassword/

    To BB or not to BBBBBB...?
    That won't help if you don't know the BBID in the first place. You need it to recover the BBID password.

    PassportSQW100-4/10.3.2.2789
    10-28-15 11:26 PM
  6. joshua_sx1's Avatar
    I got my friend's BlackBerry and it's asking me his ID for setup
    But my friend he can't remember a thing
    How can I resolve this issue?

    From BlackBerry with Love
    Your friend maybe suffering from AD and unfortunately, at present, there are no treatments stop or reverse its progression, though some may temporarily improve symptoms.

    The only thing you can do is to find a very good Hypnotist to hypnotize your friend to heighten his focus and concentrate intensely on a specific thought or memory, say, during the time he is making and entering his password.

    Otherwise, you need to find another way to recover his password...

    Posted via CB10
    LyoobaBerry likes this.
    10-28-15 11:41 PM
  7. nhanken's Avatar
    That's what I'm trying to say. Get his friend to reset the password because his friend doesn't remember. Couldn't his friend at least try all the email addresses he's used?

    That won't help if you don't know the BBID in the first place. You need it to recover the BBID password.

    PassportSQW100-4/10.3.2.2789


    To BB or not to BBBBBB...?
    10-29-15 12:00 AM
  8. MSeVag's Avatar
    Hmm thanks docs
    I'll check with him again

    From BlackBerry with Love
    10-29-15 01:34 AM
  9. anon(2325196)'s Avatar
    'hey guys, can anybody help me rip off this device?'

    Just Jokes Eh!

    Posted via CB10
    10-29-15 02:58 AM
  10. MSeVag's Avatar
    Guys I got the username and password
    However when I come to put my ID and password it gives me a message saying
    The username is already in use, Enter a different username
    What should I do?

    From BlackBerry with Love
    10-29-15 08:45 AM
  11. RyanGermann's Avatar
    The problem is that BBIDs ALSO have a "screen name" field that also must be unique in the entire BlackBerry World universe.

    It's the same as trying to set up a new Gmail account "johnsmith". That's taken, so you have to use "johnsmith23432" or whatever.

    If you have control over the BBID that has the desired username, you might be able to log into that BBID via a Web browser and change the username associated with that BBID.

    Then you can use that username with a new BBID.
    Last edited by RyanGermann; 10-29-15 at 09:09 AM.
    10-29-15 08:50 AM
  12. Jane Aus's Avatar
    Sell it on ebay

    Posted via CB10
    torco3 likes this.
    10-29-15 09:01 AM
  13. conite's Avatar
    Guys I got the username and password
    However when I come to put my ID and password it gives me a message saying
    The username is already in use, Enter a different username
    What should I do?

    From BlackBerry with Love
    What screen are you on now? The anti-theft screen, or the sign-in screen?

    PassportSQW100-4/10.3.2.2789
    10-29-15 09:04 AM
  14. MSeVag's Avatar
    Even if I log in with the old username and password and try to change it it's not happening
    don't know what else do they need

    From BlackBerry with Love
    10-29-15 09:05 AM
  15. MSeVag's Avatar
    I'm in the Edit Blackberry ID
    I'm changing the screen name also as instructed
    But then the same message

    From BlackBerry with Love
    10-29-15 09:08 AM
  16. conite's Avatar
    I'm in the Edit Blackberry ID
    I'm changing the screen name also as instructed
    But then the same message

    From BlackBerry with Love
    Look, the only way to get by anti-theft is to remember his BBID. That's it. There is nothing else.

    PassportSQW100-4/10.3.2.2789
    10-29-15 09:11 AM
  17. MSeVag's Avatar
    I have his bbid and password
    I logged on the BlackBerry protect and there were no devices under manage devices
    I also came to read this

    Previous User's BlackBerry ID needed-img_20151029_181427.jpg

    Should I wait 24 hrs?

    From BlackBerry with Love
    10-29-15 09:14 AM
  18. conite's Avatar
    I have his bbid and password
    I logged on the BlackBerry protect and there were no devices under manage devices
    I also came to read this

    Should I wait 24 hrs?

    From BlackBerry with Love
    Why are you doing all this?

    Type in his BBID on your device to get by anti-theft. Then go ahead and set up the phone normally with your own ID afterwards.

    PassportSQW100-4/10.3.2.2789
    10-29-15 09:35 AM
  19. MSeVag's Avatar
    that's what I'm trying to do
    When I come to setup my ID and Password
    It's saying that the username is in use
    Then I put another account of mine
    But is asking for the password
    And when I come to push forgot passowrd it's giving me his recovery question
    don't know what the hell is going on

    From BlackBerry with Love
    10-29-15 09:44 AM
  20. nhanken's Avatar
    Ok let me try to understand what you want to do?

    Do you already have your own account with BlackBerry: have you already created your own BBID account? We're not talking about your friend's BBID here.

    If you don't have a BBID account, then you need to create an account otherwise you cannot log in.

    AND if you already have an account but cannot "remember your own recovery questions", then you seriously need to CREATE a new account.

    that's what I'm trying to do
    When I come to setup my ID and Password
    It's saying that the username is in use
    Then I put another account of mine
    But is asking for the password
    And when I come to push forgot passowrd it's giving me his recovery question
    don't know what the hell is going on

    From BlackBerry with Love


    To BB or not to BBBBBB...?
    10-29-15 11:39 AM
  21. MSeVag's Avatar
    Well what happened is that I contacted BlackBerry
    And from Philippines a guy spoke with me and for like more than an hour on different phone calls
    Now the problem is set and my id is back
    It was a problem with the anti theft and BlackBerry protect turning it off

    I was really shocked the way they handled my problem and they carefully guided me over and over
    I'm so happy with their service

    I will post a special thank u post

    From BlackBerry with Love
    kbz1960 likes this.
    10-29-15 06:14 PM
  22. nhanken's Avatar
    Wow talking about great customer service and that's very patient of the rep who helped you to resolve the issue. That's really great to hear!


    Well what happened is that I contacted BlackBerry
    And from Philippines a guy spoke with me and for like more than an hour on different phone calls
    Now the problem is set and my id is back
    It was a problem with the anti theft and BlackBerry protect turning it off

    I was really shocked the way they handled my problem and they carefully guided me over and over
    I'm so happy with their service

    I will post a special thank u post

    From BlackBerry with Love


    To BB or not to BBBBBB...?
    LyoobaBerry likes this.
    10-29-15 10:51 PM

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