1. Mustafa ISTANBULLU's Avatar
    HELP

    Hi,
    I got a brand new blackberry passport silver edition a week ago
    And it reboots itself while i'm in browser or having a phone call
    Can somebody please help me it's happening 4-5 times everyday
    And i'm tired of having this problem

    Thank You for your helps please!

    Posted via CB10

    Attachment 395594
    Attachment 395595

    Posted via CB10
    03-29-16 03:13 AM
  2. ronfc's Avatar
    You can do a simple Security Wipe. If after that, the issue still persists, because it's brand-new you may try to have it replaced for a new one; it can be a hardware problem.
    03-29-16 03:20 AM
  3. Mustafa ISTANBULLU's Avatar
    After that all my contacts will be deleted how can I save then

    Posted via CB10
    03-29-16 03:26 AM
  4. ronfc's Avatar
    After that all my contacts will be deleted how can I save then
    Back them up using BlackBerry Link, or on your email.
    03-29-16 03:28 AM
  5. Mustafa ISTANBULLU's Avatar
    How can I do it by using my email

    Posted via CB10
    03-29-16 03:33 AM
  6. curves2000's Avatar
    How can I do it by using the email

    Posted via CB10

    I don't ever use my email provider to back up my contacts since I only have friends and family on my phone.

    As for backing up your contacts and other features, use Blackberry Link to do a full back up.

    If your phones brand new you shouldn't have too many pictures, conversations and other data yet. This process shouldn't take too long.

    Depending on where you purchased the phone such as ShopBlackberry.com you should be able to call Blackberry tech support which was included in the box if your phone was brand new.

    All the best!

    Posted via CB10
    03-29-16 03:45 AM
  7. Ignacio Ramirez Gonzalez's Avatar
    Send to Blackberry and take a New one


    BlackBerry PassPort
    03-29-16 03:46 AM
  8. ronfc's Avatar
    I don't ever use my email provider to back up my contacts since I only have friends and family on my phone.
    Not because you're not doing it doesn't mean it's a bad thing. If you want to do a security wipe without restoring, this will be beneficial since simply adding your email account automatically syncs your contacts to your device.
    Superfly_FR likes this.
    03-29-16 03:50 AM
  9. LSDBerry's Avatar
    If that phone is really brand new, then that's a return - no question.

    You can use link to backup your stuff. I personally favour using an ms exchange server to store contacts, rather than storing them locally.

    Posted via CB10
    03-29-16 04:46 AM
  10. GusBandicoot's Avatar
    I have the exact same thing!!!!! So annoying minimum of once per day it randomly restarts, mid text, mid BBM, mid browse etc etc....

    Keep waiting for an update to see if that helps...maybe I should ask for a new one.

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    03-30-16 01:26 AM
  11. GusBandicoot's Avatar
    Well..amazon have accepted a return, so I've ordered a new one from shop BlackBerry, when that arrives i'll return the amazon 'faulty' one. REALLY hope I don't have any more problems!!!

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    03-30-16 02:53 AM
  12. yyz321's Avatar
    03-30-16 08:34 PM

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