SoI got responses from BB via Twitter which came as a surprise.
They asked good questions on the nature of the problem, and wanted to know the exact wording of the message etc. So I started feeling optimistic that this will be resolved. I even pointed them to this thread, to indicate that I'm not the only one experiencing problems.
While waiting for BB to come back to me, I tried to change payment method from CC to PayPal. Same problem! No purchase possible.
Then BB came back, telling me TO CONTACT MY PROVIDER !?!?!?
I told them that this is not the provider's fault, as my CC and PayPal works in ALL other cases (online, in the web, as well as in real shops, taxis, etc.), with no exception. Except on my Passport. And it worked on ALL my previous BB10 & 7 phones, with identical and unchanged CC & PayPal data.
Being frustrated, I already started to consider alternative platforms - what would I do with a product that I cannot buy any add ons or extensions for?
Then I went back to app world through a PC, not on the phone, and updated my CC data and saved it. To be clear, I entered the same data that was stored there and that was untouched since years, and that never created a problem. And, as I said before, I did that already a couple of days before, to update all data on the PC, with no success.
And suddenly it worked. Of course I'm happy about that. But I am frustrated over the BB support experience, first asking promising questions, but then ending up in the usual escape "contact your provider", when there was clearly no issue on the provider's end.
11-17-14 05:31 PM
