[IamLadyK]

I received my red Passport from Amazon earlier this week. I am enjoying the device; however, I have a concern about the keyboard build quality. My Q10's keyboard seems to be better built: The keys feel firmer. The keys on the right side of my Passport's keyboard seems less firm than the left side. The right side also makes a creaking noise, especially the second row and when I press the chin. I looks like the G, H, J keys and half of the space bar key sits lower than the rest of the keys.

Do I have a defective device or is it a general poor build quality?

Posted via CB10

[klobb]

For me the passport keys are much better than on my q10

Passport

[rai187]

I think the Passport has the better quality keys. They are soft whereas the Q10 ones feel really plasticy. I liked the keys on my Passport better than my Q10

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[brookie229]

I received my red Passport from Amazon earlier this week. I am enjoying the device; however, I have a concern about the keyboard build quality. My Q10's keyboard seems to be better built: The keys feel firmer. The keys on the right side of my Passport's keyboard seems less firm than the left side. The right side also makes a creaking noise, especially the second row and when I press the chin. I looks like the G, H, J keys and half of the space bar key sits lower than the rest of the keys.

Do I have a defective device or is it a general poor build quality?

Posted via CB10

Not having seen the device, but it sounds defective to me. My Passport has no problems with creaking or anything like you are describing. I would return it if possible.

[homer1475]

Not having seen the device, but it sounds defective to me. My Passport has no problems with creaking or anything like you are describing. I would return it if possible.

+1

[GLTruesdale]

Loving the keyboard.

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[anon(3630135)]

Passport keyboard is perfect. Yeah its spread out wide which does make a difference in speed, but the softness is welcome.

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[oberkfell]

I ran it over with a jeep. It's good.

[crazy mazy]

There is nothing wrong with the build quality of the passport, that's why it won an award for design excellence. So maybe you have a defective keyboard just return it for a replacement.

[wasimraza]

Not having seen the device, but it sounds defective to me. My Passport has no problems with creaking or anything like you are describing. I would return it if possible.

+1

Via BlackBerry Classic OS 10.3.1.1450 on Blazing Fast T-Mobile 4GLTE

[anon(2325196)]

This keyboard feels like it can take a beating and continue to work. The whole device feels like a tank.

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[anon(7412666)]

I just ordered a replacement from Amazon due to a similar keyboard issue. In my case, the problem is more with the K,N,L,M,Delete,Enter keys. There is a softer feel and secondary "click" after releasing those keys, as if the membrane underneath is sticking for a moment, then popping back up (sorry, not exactly sure how to describe it). This is a minor issue though and everything else on the device is solid. If the replacement has any issues I'll just keep the original.

[anon(1852343)]

Replace it

Blackberry Passport running 10.3.1.1151

[IamLadyK]

I just ordered a replacement from Amazon due to a similar keyboard issue. In my case, the problem is more with the K,N,L,M,Delete,Enter keys. There is a softer feel and secondary "click" after releasing those keys, as if the membrane underneath is sticking for a moment, then popping back up (sorry, not exactly sure how to describe it). This is a minor issue though and everything else on the device is solid. If the replacement has any issues I'll just keep the original.

What you described sounds like my experience. I'll contact Amazon for a replacement. It's a great device that I have enjoyed using. I'm just concerned that the keyboard issue might become a bigger problem the more I use it.

Posted via CB10 on BlackBerry Z30

[anon(4067838)]

Mine is absolutely perfect!

Posted by Passport, BlackBerry's Beast!

[IamLadyK]

There is nothing wrong with the build quality of the passport, that's why it won an award for design excellence. So maybe you have a defective keyboard just return it for a replacement.

Yes, the device feels solid. $699 is a big chunk of change, so I wanted to check with others about the keyboard build. No BS. No rumors. Just checking with others to determine if it needs to be replaced.

Posted via CB10 on BlackBerry Z30

[Coach101]

No creeking on my red passport...very firm keyboard with a really good tactical response for all of my keys

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[mbamd]

Thank you for this post!

It helps future Passport owners to be aware of what to check out for when they first receive the device.

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[IamLadyK]

I returned my original red Passport to Amazon for a replacement. The keys are much better and I do not hear the creaking sound. Amazon also refunded $100 to my credit card because of the sale price! I am now a truly happy Passport owner!!

Posted via CB10 on BlackBerry Z30

[imcurved]

I'm going to town with this keyboard. Love it.

PassportSQW100-1/10.3.0.1154

[imcurved]

The Q10 keyboard is too small for me now...

PassportSQW100-1/10.3.0.1154

[Jaredius]

I believe the Q10 was made by Blackberry and the Passport is being made my Foxconn...the same manufacturer as many other smartphone handsets. I am hoping the quality increases as the device matures.

[AnimalPak200]

I believe the Q10 was made by Blackberry and the Passport is being made my Foxconn...the same manufacturer as many other smartphone handsets. I am hoping the quality increases as the device matures.

No, the Passport is not made by Foxconn.

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[Jaredius]

No, the Passport is not made by Foxconn.

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Yes, it is according to a few of my sources. Here is one: RIM BlackBerry Passport LTE-A SQW100-1 / Q30 (RIM Windermere) Detailed Specs | Technical Datasheet | PDAdb.net

Please inform us who manufactures the Passport and site your source so that you may re-edumucate us.

[thecarrot]

This is an issue that various users have reported, myself included. I'm on my third PP now and this one has a solid keyboard. But my first one had issues with some of the keys feeling looser than the others.

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